Shelter Support Staff

❖ Responsible for providing on-site shelter resident supports and facility oversight.

AGENCY EXPECTATIONS:

❖ Adhere to agency policy and procedures.

❖ Exceptional Communication and organizational skills.

❖ Maintain a positive and respectful attitude.

❖ Demonstrate flexible and efficient time management and ability to prioritize

workload.

❖ Consistently report to work on time prepared to perform duties of position.

❖ Has a strong work ethic having the needs of the organization and the clients as the

primary priority.

❖ Ambassador for Samaritan House Inc., along with all employees, and responsible

for promoting the organization and its programs both internally and externally.

❖ Demonstrates leadership to gain and maintain credibility, trust, and respect of all

employees.

❖ Maintain professional boundaries with clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Agency Intake:

❖ Take calls from clients in need of agency programs, ask screening/qualification

questions.

❖ Refer to appropriate agencies or begin application process.

❖ Maintain knowledge of all Samaritan House Inc. programs and related community

programs and services.

❖ Provides support and direction for people as they transition from homelessness to

housing.

Samaritan House, Inc., is an Equal Opportunity Employer.

Coordination/Collaboration:

❖ Complete Coordinated Entry referrals on an as needed basis.

❖ Advocate for program participants as they search for supportive and/or independent

housing and provide information of internal housing programs.

❖ Help participants create support systems and participate in the community as they desire.

❖ Implement case plans and housing stabilization plans provided by the shelter case

manager.

❖ Provide independent living skills support to the shelter case manager.

❖ Maintain relationships with services providers, volunteers, staff and community

members.

❖ Maintain regular contact with Associate Director and case manager to apprise them of

resident progress and to assist in the resolution of potential problems.

Shelter Oversight:

❖ Responsible for the daily operations of the shelter including, cleanliness, safety, and

security of the facility to ensure the building and facilities are maintained as necessary to

provide a safe and effective environment for employees, clients, volunteers, and visitors.

❖ Conduct facility walk throughs regularly.

❖ Maintain inventory of shelter supplies and donations for shelter operations.

❖ Provide feedback to shelter case manager and Associate Director about observed resident

progress and resident interactions.

❖ Assist residents with completing mainstream resource applications.

❖ Conduct crisis intervention as needed.

Policy and Procedure:

❖ Follow Samaritan House Inc. policy and procedures at facilities.

❖ Maintain compliance with local, state, and federal shelter policy and procedure.

❖ Follow mandatory reporting procedure.

Responsible for other duties as assigned or required.

WORK CONDITIONS:

This work is generally performed in shelter environment.

EFFORT:

Short periods of time working at a computer. Frequent answering of telephone calls,

entering data, standing, reading, working with paperwork.

MACHINES, TOOLS, EQUIPMENT:

Computer, cell phone, printer, photocopy machine, telephone

CABILITIES REQUIRED

❖ Ability to read, write using proper grammar/punctuation, communicate effectively,

interpret data.

Samaritan House, Inc., is an Equal Opportunity Employer.

❖ Possess organizational, planning, and analytical skills.

❖ Computer skills.

❖ Experience with spreadsheets, word processing, data entry, converting

paperwork into files.

❖ Ability to perform tasks with minimal supervision or over-site

❖ Professional and pleasant demeanor

MINIMUM QUALIFICATIONS:

❖ High School diploma or equivalent

❖ 2 -year’s work experience in a social service-related field desired.

❖ Experience working in shelter setting is desired.

❖ Experience or ability to main records, prepare written documents, reports, and other

materials both hard copies and electronically.

❖ Experience working with homeless individuals and families is desired.

SPECIAL REQUIREMENTS:

❖ Must possess a valid driver’s license.

❖ All staff must undergo a background check.

❖ Must be able to maintain confidentiality of information.

PHYSICAL DEMANDS:

Employee must be able to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Schedule:

• Monday to Friday

Ability to Commute:

• Kalispell, MT 59901 (Required)

Ability to Relocate:

• Kalispell, MT 59901: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19