What are the responsibilities and job description for the Weekend Intake Coordinator position at Samaritan House?
Job Description
Position Summary:
The incumbent is responsible for providing emergency intervention by responding to crisis calls made to the Samaritan House Crisis Line during their shift. Shifts are co-located, in-office and in emergency housing units. Shifts range from from 7am-3pm, 2pm-10pm, or 10pm-7am. Weekends and days when the office is otherwise closed, overnight shifts 10pm-7am Friday through Sunday are hybrid remote and in office/emergency housing as needed. The incumbent is also responsible for the oversight of the emergency houses during their shift. This includes shelter visits, crisis intervention, and emergency intakes with victims of domestic violence, sexual assault, human trafficking and/or homeless families. Also includes immediate enforcement of house guidelines that could pose a threat to the health and well-being of other residents.
Job Responsibilities:
A bachelor’s degree in social work, human services, counseling, criminal justice, or other related disciplines is preferred.
At least one year experience in crisis intervention work with victim of domestic violence and homelessness or other related disciplines
Working knowledge of issues as they relate to domestic violence, sexual assault , and human trafficking.
Required Skills:
Versed in the dynamics of domestic violence and current teachings on power and control as articulated in the domestic violence literature
Versed in the principles of empowerment and able to demonstrate this in all interactions with clients volunteers and staff
Ability to read, write and communicate in English
Ability to work within a team model of service delivery
Possess reliable transportation
Possess a valid Virginia Drivers License and a reasonably clean driving record
Current CPR certification or ability to be certified within 90 days of employment.
Well versed in data entry and computer knowledge. Excel, Word, and electronic filing systems.
Company Description
Samaritan House's mission is to help people free themselves from domestic violence, sexual violence, human trafficking, and homelessness.
We envision a community where all forms of violence are no longer tolerated, where people can live violence free lives in safe, affordable housing. To that end, Samaritan House will operate its programs and services in Hampton Roads and endeavor to be the Virginia’s trusted resource for people experiencing domestic violence, sexual assault, human trafficking, and homelessness.
Samaritan House is committed to a policy of equal opportunity for all persons and does not discriminate based on race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, services, and volunteer opportunities.
Samaritan House's mission is to help people free themselves from domestic violence, sexual violence, human trafficking, and homelessness. We envision a community where all forms of violence are no longer tolerated, where people can live violence free lives in safe, affordable housing. To that end, Samaritan House will operate its programs and services in Hampton Roads and endeavor to be the Virginia’s trusted resource for people experiencing domestic violence, sexual assault, human trafficking, and homelessness. Samaritan House is committed to a policy of equal opportunity for all persons and does not discriminate based on race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, services, and volunteer opportunities.
Position Summary:
The incumbent is responsible for providing emergency intervention by responding to crisis calls made to the Samaritan House Crisis Line during their shift. Shifts are co-located, in-office and in emergency housing units. Shifts range from from 7am-3pm, 2pm-10pm, or 10pm-7am. Weekends and days when the office is otherwise closed, overnight shifts 10pm-7am Friday through Sunday are hybrid remote and in office/emergency housing as needed. The incumbent is also responsible for the oversight of the emergency houses during their shift. This includes shelter visits, crisis intervention, and emergency intakes with victims of domestic violence, sexual assault, human trafficking and/or homeless families. Also includes immediate enforcement of house guidelines that could pose a threat to the health and well-being of other residents.
Job Responsibilities:
- Respond to crises as they arise at emergency housing locations. Apprise supervisory back-up staff of all emergency situations in shelter as soon as possible.
- Perform all procedures related to communication across shifts, documentation, record keeping, and reporting.
- Conduct intake assessments and crisis interviews with callers referred to the Hotline.
- Secure transportation and placement for referred participants and provide information and referral as appropriate.
- Redirect any walk-in clients to the Hotline.
- Complete all necessary paperwork in response to calls, document interventions, complete incident reports and appropriate referrals to Case Managers, Victim Advocates, or other community partners.
- Assist victims in obtaining emergency protective orders and provide accompaniment to the magistrate’s office as needed for emergency housing participants.
- Visit emergency houses as designated by the Crisis Services Supervisor or the Program Director during their shift.
- Maintain and update database of callers who are seeking emergency housing services and services offered by intake staff.
- Assist with electronic case management and data entry.
- Maintain census of clients and submit maintenance requests for emergency housing needs as needed.
- Assist with office duties, including filing, photocopying, organizing, etc.
- Ability to work holidays as needed.
- Other duties as assigned.
A bachelor’s degree in social work, human services, counseling, criminal justice, or other related disciplines is preferred.
At least one year experience in crisis intervention work with victim of domestic violence and homelessness or other related disciplines
Working knowledge of issues as they relate to domestic violence, sexual assault , and human trafficking.
Required Skills:
Versed in the dynamics of domestic violence and current teachings on power and control as articulated in the domestic violence literature
Versed in the principles of empowerment and able to demonstrate this in all interactions with clients volunteers and staff
Ability to read, write and communicate in English
Ability to work within a team model of service delivery
Possess reliable transportation
Possess a valid Virginia Drivers License and a reasonably clean driving record
Current CPR certification or ability to be certified within 90 days of employment.
Well versed in data entry and computer knowledge. Excel, Word, and electronic filing systems.
Company Description
Samaritan House's mission is to help people free themselves from domestic violence, sexual violence, human trafficking, and homelessness.
We envision a community where all forms of violence are no longer tolerated, where people can live violence free lives in safe, affordable housing. To that end, Samaritan House will operate its programs and services in Hampton Roads and endeavor to be the Virginia’s trusted resource for people experiencing domestic violence, sexual assault, human trafficking, and homelessness.
Samaritan House is committed to a policy of equal opportunity for all persons and does not discriminate based on race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, services, and volunteer opportunities.
Samaritan House's mission is to help people free themselves from domestic violence, sexual violence, human trafficking, and homelessness. We envision a community where all forms of violence are no longer tolerated, where people can live violence free lives in safe, affordable housing. To that end, Samaritan House will operate its programs and services in Hampton Roads and endeavor to be the Virginia’s trusted resource for people experiencing domestic violence, sexual assault, human trafficking, and homelessness. Samaritan House is committed to a policy of equal opportunity for all persons and does not discriminate based on race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, services, and volunteer opportunities.
