Member Retention Specialist
About Company
Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another's medical needs through prayer, encouragement, and financial support.
From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.
Summary
The Member Retention Specialist maintains member focus and improves the member experience. This involves determining member needs, responding to inquiries, resolving concerns, and promoting programs and services.
Competencies
- Account Management
- Customer Relationship Management
- Managing the Sales Process
- Product and Technical Knowledge
- Neighbor Focus
- Fostering Communication
- Initiative
- Planning and Organizing
- Acting with Integrity, Empathy, and Compassion
- Collaborating with Others
- Pursuing Excellence
Key Responsibilities
Determine member needs and promote the best-suited program and servicesMaintain the highest-level of ethics and member focusField inbound member calls and resolve member care concernsRespond to member inquiries with clarity and knowledge of programs and servicesMaintain accurate member records and prepare account summaries for each member you contact within our CRMCorrespond with other departments to assist with member issuesProvide members with additional information about new programs and servicesDeliver high member satisfaction and continuously improve member experiencePromote member service values by being courteous, professional and prompt in all member interactionsPartner with other lines of business with member feedback to help deliver on an improved product and member experienceQualifications and Experience
Business Administration (College diploma) or Business Development (College diploma) or Communications (College diploma) or Marketing (College diploma) or Sales (College diploma)Analytics (Intermediate)CRM Systems (Intermediate)Microsoft Office Suite (Intermediate)Search Engine Optimization (SEO) (Intermediate)Additional Information
Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.Staff will observe safety principles while performing the duties of the position.Staff may be required to travel and have a valid driver's license.May need to lift and move items up to 35 lbs on occasion.This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.Disclaimer : This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.Pay Range : $19.70-$27.20 Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education.
Benefits Include :
Performance-based incentive paySMI Membership with monthly healthcare bonusHealth Insurance : MEC plan with employer HSA contribution401K Retirement plan with employer contributionLife InsuranceShort-term disabilityDependent Care Flexible Spending AccountTime Off : 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days 80 hours accrued for 48 weeks)Health club or home workout benefits for participating staffFormal staff development and leadership trainingSpiritual support and counseling through our staff support officeRepeatedly certified as a Best Christian Workplace
Salary : $20 - $27
