What are the responsibilities and job description for the Automotive Service Advisor position at Same Day Auto Repair?
About the Role:
The Automotive Service Advisor plays a crucial role in the customer service experience within an automotive service department. This position is responsible for acting as the primary point of contact between customers and the service team, ensuring that all customer needs are met efficiently and effectively. The advisor will assess customer concerns, provide accurate estimates, and communicate service recommendations based on the technician's findings. By fostering strong relationships with customers, the advisor helps to build trust and loyalty, ultimately driving repeat business and enhancing the overall reputation of the service department. The end result is a seamless service experience that leads to high customer satisfaction and retention rates.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or automotive service environment.
- Strong communication and interpersonal skills.
Preferred Qualifications:
Experience with automotive repair and maintenance.
- Familiarity with service management software.
Responsibilities:
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of service recommendations and estimates.
- Coordinate with technicians to ensure timely and accurate service delivery.
- Follow up with customers regarding service status and completion.
- Handle customer inquiries and resolve any service-related issues.
Skills:
The required skills of strong communication and interpersonal abilities are essential for effectively interacting with customers and understanding their needs. Attention to detail is crucial when providing accurate service estimates and recommendations, ensuring that customers feel informed and valued. Problem-solving skills are utilized daily to address customer concerns and resolve service-related issues promptly. Preferred skills, such as familiarity with automotive repair, enhance the advisor's ability to communicate technical information clearly to customers. Overall, a combination of these skills contributes to a positive customer experience and the efficient operation of the service department.
Same Day Auto Repair / Tire Pros offers:
1. No Weekends!!
2. 6 Paid Holidays and up-to 4 weeks' vacation.
3. 401k matched
4. Blue Cross health insurance after 90 days.
5. Great work culture!!
6. Great training!!
