What are the responsibilities and job description for the Front Desk Receptionist position at Same Day Road Test?
Job Overview:
We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As the first point of contact for our guests and customers, you will be responsible for providing exceptional customer service and administrative support to ensure a seamless experience. If you have a passion for hospitality and a knack for multitasking, we encourage you to apply for this exciting opportunity.
Duties:
- Greet and welcome guests and customers, answering phone calls, and responding to emails in a timely and professional manner.
- Manage and maintain a high level of organization in the front office, ensuring all areas are tidy and well-maintained.
- Utilize office software, perform administrative tasks, such as data entry, calendar management, and billing.
- Provide personal assistant services to guests and customers, including booking appointments.
- Assist with front desk operations, including answering and directing phone calls, and maintaining records and files.
- Maintain confidentiality and handle sensitive information with discretion.
- Demonstrate a high level of customer support, addressing concerns and resolving issues in a professional and courteous manner.
- Collaborate with other team members to achieve office management goals, including coordinating events and ensuring a smooth transition between shifts.
- Utilize phone systems to make and receive calls, and ensure all messages are accurately recorded and forwarded to the appropriate party.
Experience:
Applicants should have experience working in an office setting and possess excellent communication and organizational skills. Previous experience as a clerk or front desk receptionist is also beneficial.
Skills:
- Strong customer support skills
- Ability to work as a personal assistant
- Experience in an office management role
- Familiarity with office software and tools
- Bilingual or multilingual skills are a plus
- Experience with phone systems and calendar management
- Strong data entry skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 25 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
Education:
- High school or equivalent (Required)
Work Location: Hybrid remote in Detroit, MI 48224
Salary : $15 - $16
