What are the responsibilities and job description for the Customer Service Representative position at Sames?
Job Purpose
Provide superior customer service to our esteemed distributors, direct customers, and internal customers. Process orders and give inventory lead times, pricing, and other inquiries via phone, fax, and email.
Duties and Responsibilities
- Order entry and invoicing
- Emailing order acknowledgments
- Printing and reporting on production orders
- Preparing required documentation for shipping – domestic and international
- Processing inventory, customer stock, and pricing inquiries
- Investigating and resolving order discrepancies
- Issuing RA numbers for inventory returns and processing credits
- Mailing and filing invoices
- Processing back orders*
- Handling incoming phone calls
- Sending out customer correspondence
- Data entry and other miscellaneous tasks as assigned
Required Knowledge, Skills, and Abilities
- 5 years customer service experience highly preferred
- Microsoft Office proficiency: Outlook, Word, Excel; Access preferred
- Macola order entry or similar business system order entry experience
- Polished phone skills; very proficient in verbal and written English
- Outstanding organizational skills, time management, and razor-sharp attention to detail
- Understands the importance of high-quality work within a fast-paced environment
- Ability to multitask and assist others when needed
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers, and management
- Manufacturing environment & international shipping experience a plus
- French speaking – highly desired but not required
Formal Education and/or Training Required
- High school diploma or GED
Working Environment and Physical Requirements
- Full-time in an office environment, mainly sitting at a desk, computer, and phone work
- Must be mobile between desk/department and warehouse
- Occasional overtime may be required
Sames North America is an equal opportunity employer. It is the policy of Sames to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, citizenship status, ancestry, sex, sexual orientation, gender identity, marital status, height, weight, arrest record, pregnancy, age, physical or mental disability, genetic information, or military or veteran status.
