LSW Event I: Front of House

Location : Main Campus - Homewood, AL

Job Type : Staff Part Time

Job Number : FY2500295

Division : Enrollment Management for Staff

Department : STA-Wright Center Operations

Opening Date : 08 / 26 / 2024

FLSA : Non-Exempt

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Description

Front of House Event Staff serve as ushers, greeters, audience engineers, ticket takers, caterers, and / or work in box office for Samford Arts events.

Job Duties

Front of House Event Staff are responsible for the seating and the safety of patrons. Front of House Event Staff are expected to offer the highest level of customer service possible to guests, donors, visiting artists, artist management, patrons, and any other member of the public or administration they may encounter. Front of House Event Staff are also expected to carry out any job function management deems as appropriate and within the scope of caring and maintaining for the theater, customer service, audience experience, pre-show prep, post-show breakdown, guest and staff safety / emergency response / security. Front of House Event Staff also work in the Samford Box Office selling tickets, answering the phone, returning messages, keeping records and interacting with the public.

• Politely directing and escorting patrons to their seats.

Providing patrons with programs and other relevant materials.

Checking assigned section for cleanliness.

Visually sweep the theaters to check for potential safety issues and lost and found items.

Maintain awareness of and enforce appropriate house rules.

Remain at assigned post throughout the event unless taking an assigned break.

Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.

Attend pre-event Usher meetings and other trainings as required by management.

Demonstrate an in-depth knowledge of Samford venues and a good understanding of evacuation procedures from all points within each venue.

Administer all incoming phone calls and book required admission tickets and provide all information about schedule and pricing on phone.

Perform all duties at cashier window and administer selling for all shows and monitor all inquiries and complainants for all tickets sales.

Monitor and process all ticket orders on phone and email and coordinate with manager to complete all requests of sponsors and special guests.

Monitor all credit transactions for box office and ensure resolution of all customer inquiries and maintain good relations with artists and dispatch team.

Organize and distribute tickets left at Will Call

Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness

Establish and maintain effective work relationships with those contacted in the performance of required duties

Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending Samford events

Maintain a professional, neat and well-groomed appearance, adhering to LSW uniform requirements

Other duties as directed.

Qualifications

Ability to lift at least 10 lbs. waist high.

Ability to climb steps repeatedly.

Ability to work varied shifts that include nights, weekends, and holidays.

Ability to assist with set up of furniture for events, as directed.

Ability to read small print as on tickets.

Ability to maintain a positive, friendly attitude with diverse groups of people.

Ability to remain punctual and dependable.

Familiarity with using two-way radios.

Stamina and ability to work long hours, when necessary.

Excellent interpersonal and communication skills.

Proficient in computer literacy.

Possess a willingness to support Samford's mission and values.

Certain limited benefits are available for part time employees including the ability to participate in Samford's 403(b) plan with your own earnings (employer contributions are not available for this classification); free tickets to certain performances and / or sports events; bookstore discount and more.

Do you have a High School diploma or GED?

Can you lift 10 lbs or more?

Required Question