Clinic Care Coordinator

Functions to serve as an advocate, educator and coordinator of services for at-risk patients.

• DEPARTMENT DESCRIPTION

The Primary Care teams at Samaritan Health Services offer complete health care for all family members from newborns to seniors through their pediatric, family medicine and internal medicine providers. They encourage and offer preventive care, including annual exams, health screenings and counseling regarding health and lifestyle.

• EXPERIENCE / EDUCATION / QUALIFICATIONS

High school diploma or equivalent required.

• One (1) of the following required :

Bachelor's degree in a health related field and one (1) year experience in a healthcare setting.

• Associate's degree or successful completion of a technical program, plus a Registered or Certified Medical Assistant (RMA or CMA) and two (2) years experience in a healthcare setting.
• Three (3) years experience in a healthcare setting and two (2) years professional customer service experience.
• Healthcare Provider Level BLS required within 90 days of hire.
• Certification or Registration as a Medical Assistant (RMA or CMA) preferred.
• Experience in the following preferred :

Outpatient, ambulatory care and / or community healthcare.

• Care coordination.
• A primary care related setting.
• Chronic conditions.
• Electronic medical information systems.
• Bilingual preferred.
• KNOWLEDGE / SKILLS / ABILITIES

Patient Care - Possess the skills and knowledge needed to assist and care for others. Ability to recognize symptoms, drug properties and interactions, treatments, and preventive health-care measures within scope of practice.

• Adaptability / Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
• Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
• Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations.
• Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and / or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a nonjudgmental attitude towards persons of differing standards, values, lifestyles, and ages.
• PHYSICAL DEMANDS

Rarely

1 - 10% of the time)

Occasionally

11 - 33% of the time)

Frequently

34 - 66% of the time)

Continually

67 – 100% of the time)

WALK - INCLINE

LIFT (Floor to Waist : 0"-36") 40 - 60 Lbs

LIFT (Knee to chest : 24"-54") 20 - 40 Lbs

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

CLIMB - STAIRS

LIFT (Floor to Waist : 0"-36") 0 - 20 Lbs

LIFT (Floor to Waist : 0"-36") 20 - 40 Lbs

LIFT (Waist to Eye : up to 54") 0 - 20 Lbs

LIFT (Overhead : 54" and above) 0 - 20 Lbs

SQUAT Repetitive

KNEEL (on knees)

REACH - Forward

REACH - Upward

STAND

WALK - LEVEL SURFACE

LIFT (Knee to chest : 24"-54") 0 - 20 Lbs

SQUAT Static (hold >

30 sec)

BEND FORWARD at waist

ROTATE TRUNK Sitting

ROTATE TRUNK Standing

FINGER DEXTERITY

PINCH Fingers

GRASP Hand / Fist

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

MANUAL DEXTERITY Hands / wrists

PI261221766