Clinic Front Office Supervisor

Responsible for supervising the staff and daily operations of the front office of a clinic. Acts as a liaison between the office and other division clinics, clinical areas and SHS departments such as billing.

• DEPARTMENT DESCRIPTION

SHS Orthopedic Teams offer generalized and specialized orthopedic surgery services including joint replacement, carpal tunnel surgery, ACL reconstruction, arthroscopic knee and shoulder surgery, joint injections, sports medicine and fracture care.

• EXPERIENCE / EDUCATION / QUALIFICATIONS

High school diploma or equivalent required.

• One (1) of the following required :

Three (3) years experience in a healthcare setting.

• Associate's degree plus one (1) year experience in a healthcare setting.
• Experience or training in the following required :

Medical / insurance terminology.

• ICD-9 / 10 and CPT coding.
• Computer applications.
• One (1) year of leadership or supervisory experience preferred.
• KNOWLEDGE / SKILLS / ABILITIES

Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.

• Adaptability / Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
• Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
• Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
• Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.
• PHYSICAL DEMANDS

Rarely

1 - 10% of the time)

Occasionally

11 - 33% of the time)

Frequently

34 - 66% of the time)

Continually

67 – 100% of the time)

WALK - INCLINE

LIFT (Floor to Waist : 0"-36") 20 - 40 Lbs

LIFT (Knee to chest : 24"-54") 0 - 20 Lbs

LIFT (Waist to Eye : up to 54") 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

SQUAT Repetitive

SQUAT Static (hold >

30 sec)

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

STAND

CLIMB - STAIRS

KNEEL (on knees)

REACH - Upward

WALK - LEVEL SURFACE

BEND FORWARD at waist

ROTATE TRUNK Sitting

ROTATE TRUNK Standing

REACH - Forward

MANUAL DEXTERITY Hands / wrists

FINGER DEXTERITY

PINCH Fingers

GRASP Hand / Fist

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