IS-Desktop Solutions Tech I (On-Site)

Responsible for the installation, configuration, troubleshooting, and on-going support of SHS workstations, laptops, printers, peripheral equipment and software throughout Samaritan Health Services. Provides customer service in business, clinical and hospital settings.

• DEPARTMENT DESCRIPTION

Information Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The IS Design and Operations function manages the operations of our existing services and implements new technology into the organization on behalf of our business customers. Our team includes the 24 / 7 service desk, application operations and implementation teams.

• EXPERIENCE / EDUCATION / QUALIFICATIONS

Associate's degree (preferably in a related field) or equivalent experience required.

• Experience in Microsoft OS (Windows 7 and 10) preferred.
• Industry recognized, current and relevant certification preferred.
• Experience in a healthcare environment preferred.
• KNOWLEDGE / SKILLS / ABILITIES

Problem Solving : Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision making process. Skilled at applying problem solving skills in a logical, systematic way to resolve issues.

• Time Management : Ability to manage time effectively to be productive in prioritizing, scheduling and planning work day to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines.
• Conflict Resolution : Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members in order to reach a mutually acceptable solution.
• Communication : Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership.
• PHYSICAL DEMANDS

Rarely

1 - 10% of the time)

Occasionally

11 - 33% of the time)

Frequently

34 - 66% of the time)

Continually

67 – 100% of the time)

None specified

CLIMB - STAIRS

LIFT (Waist to Eye : up to 54") 0 - 20 Lbs

REACH - Upward

LIFT (Floor to Waist : 0"-36") 0 - 20 Lbs

LIFT (Knee to chest : 24"-54") 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

BEND FORWARD at waist

KNEEL (on knees)

ROTATE TRUNK Sitting

ROTATE TRUNK Standing

REACH - Forward

PINCH Fingers

GRASP Hand / Fist

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

STAND

WALK - LEVEL SURFACE

MANUAL DEXTERITY Hands / wrists

FINGER DEXTERITY

PI261220962