Unit Clerk

Serves as a receptionist and ambassador for the department by greeting patients, visitors and family members. Provides information and direction to customers in accordance with their needs. Performs various support activities for the department.

• DEPARTMENT DESCRIPTION

The Medical Surgical unit specializes in the care of acutely ill adults and of those who require surgery both emergent and elective. Medical Surgical patients are given the highest standards of professional care by registered nurses and nurse assistants. Specialty certification in Medical Surgical Nursing is strongly encouraged and supported.

• EXPERIENCE / EDUCATION / QUALIFICATIONS

High School Diploma or equivalent required.

• Experience or training in computer applications required.
• KNOWLEDGE / SKILLS / ABILITIES

Time Management : Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

• Communication : Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues.
• Customer Service : Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• PHYSICAL DEMANDS

Rarely

1 - 10% of the time)

Occasionally

11 - 33% of the time)

Frequently

34 - 66% of the time)

Continually

67 – 100% of the time)

CLIMB - STAIRS

CLIMB - LADDER

LIFT (Floor to Waist : 0"-36") 20 - 40 Lbs

LIFT (Knee to chest : 24"-54") 0 - 20 Lbs

LIFT (Waist to Eye : up to 54") 0 - 20 Lbs

LIFT (Overhead : 54" and above) 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

KNEEL (on knees)

LIFT (Floor to Waist : 0"-36") 0 - 20 Lbs

SQUAT Static (hold >

30 sec)

BEND FORWARD at waist

SQUAT Repetitive

ROTATE TRUNK Sitting

ROTATE TRUNK Standing

REACH - Upward

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

WALK - LEVEL SURFACE

STAND

REACH - Forward

MANUAL DEXTERITY Hands / wrists

FINGER DEXTERITY

GRASP Hand / Fist

PINCH Fingers

None specified

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