What are the responsibilities and job description for the Lead Technician position at Sammons Warehouse Solutions?
At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously.
Businesses: Briggs Equipment, Briggs Earth & Ag, Briggs Truck & Rail, Briggs Warehouse Solutions
Mission Statement: Keep business moving by being proactive, accessible, knowledgeable and above all else safe.
Value Proposition: We are an ESOP-owned company with a customer-first focus. Our solutions experts help keep your business moving by being proactive, accessible, knowledgeable and safe.
Values: Balance, Respect, Integrity, Growth, Grit, Safety
Competitive benefits:
POSITION PURPOSE:
The Lead Technician provides guidance and training to the assigned technicians. The Lead Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to manufacturer’s specifications. The Lead Technician is the first point of contact for diagnostic support for technicians and Briggs Equipment customers. Ensures all Briggs Equipment standards are adhered to and executed consistent with company direction.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Provide guidance and training for assigned technicians.
2. Act as a technical resource and provide basic and advanced technical diagnostic support for team members as needed. Conduct skill evaluations and support the development of team members.
3. Complete basic and advanced technical training as assigned, and assist Service Management with training needs for assigned technicians
4. Assist Service Management in determining needs for equipment and tools, along with meeting required goals and metrics
5. Diagnose and repair equipment, to include liquid propane, gas, and diesel engines, electric motors, transmissions, drive axles, differentials, hydraulic systems, brake systems, steering systems, electrical systems, lifting systems, etc.
6. Rebuild and/or repair all components and systems in industrial material handling and aerial equipment and other related equipment
7. Per company safety guidelines, properly block, chock and chain equipment, and disassemble equipment as needed to facilitate major component removal and repair
8. Perform routine and operational maintenance to ensure that equipment continues to run according to manufacturer’s specifications
9. Perform advanced diagnostic troubleshooting and failure analysis on all components and systems
10. Perform equipment inspections to identify potential problems and safety concerns
11. Perform basic welding as necessary
12. Record maintenance and repair work performed by completing necessary administrative tasks in a timely manner
13. Maintain parts and supplies needed for job completion
14. Maintain company vehicle cleanliness and ensure vehicle is in safe operating condition; complete vehicle checklist as required
15. Maintain compliance with required safety practices and with applicable federal, state and local regulations, to include DOT and OSHA regulations
16. Maintain a culture of safety & participate in all safety meetings
17. Perform other related duties as assigned
MINIMUM QUALIFICATIONS
Basic Knowledge & Competencies:
Businesses: Briggs Equipment, Briggs Earth & Ag, Briggs Truck & Rail, Briggs Warehouse Solutions
Mission Statement: Keep business moving by being proactive, accessible, knowledgeable and above all else safe.
Value Proposition: We are an ESOP-owned company with a customer-first focus. Our solutions experts help keep your business moving by being proactive, accessible, knowledgeable and safe.
Values: Balance, Respect, Integrity, Growth, Grit, Safety
Competitive benefits:
- 401(k)
- Educational Assistance
- Employee Assistance Program (EAP)
- Employee Stock Ownership Program (ESOP)
- Hands On and Virtual Training
- Paid Holidays
- Paid Time Off
- Profit Sharing
POSITION PURPOSE:
The Lead Technician provides guidance and training to the assigned technicians. The Lead Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to manufacturer’s specifications. The Lead Technician is the first point of contact for diagnostic support for technicians and Briggs Equipment customers. Ensures all Briggs Equipment standards are adhered to and executed consistent with company direction.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Provide guidance and training for assigned technicians.
2. Act as a technical resource and provide basic and advanced technical diagnostic support for team members as needed. Conduct skill evaluations and support the development of team members.
3. Complete basic and advanced technical training as assigned, and assist Service Management with training needs for assigned technicians
4. Assist Service Management in determining needs for equipment and tools, along with meeting required goals and metrics
5. Diagnose and repair equipment, to include liquid propane, gas, and diesel engines, electric motors, transmissions, drive axles, differentials, hydraulic systems, brake systems, steering systems, electrical systems, lifting systems, etc.
6. Rebuild and/or repair all components and systems in industrial material handling and aerial equipment and other related equipment
7. Per company safety guidelines, properly block, chock and chain equipment, and disassemble equipment as needed to facilitate major component removal and repair
8. Perform routine and operational maintenance to ensure that equipment continues to run according to manufacturer’s specifications
9. Perform advanced diagnostic troubleshooting and failure analysis on all components and systems
10. Perform equipment inspections to identify potential problems and safety concerns
11. Perform basic welding as necessary
12. Record maintenance and repair work performed by completing necessary administrative tasks in a timely manner
13. Maintain parts and supplies needed for job completion
14. Maintain company vehicle cleanliness and ensure vehicle is in safe operating condition; complete vehicle checklist as required
15. Maintain compliance with required safety practices and with applicable federal, state and local regulations, to include DOT and OSHA regulations
16. Maintain a culture of safety & participate in all safety meetings
17. Perform other related duties as assigned
MINIMUM QUALIFICATIONS
Basic Knowledge & Competencies:
- Excellent customer service skills
- Thorough knowledge of all equipment & operations that apply to the branch
- Excellent mechanical aptitude, technical knowledge and problem solving skills
- Excellent verbal and written communication skills
- Certified on 80% of the Briggs Equipment product line
- High school diploma or GED equivalent required
- Mechanical or trade school certificate preferred
- 5 years’ experience in forklift repair or related industry
- Ability to read precision instruments such as micrometers, dial indicators, bore gauges, etc.
- Welding certification and/or fabrication skills and/or experience preferred
- Valid driver’s license required
- Standing, walking, lifting, twisting and bending on a frequent basis
- Ability to lift up to 75 pounds
- Must furnish own tools
- Availability to work 24/7 on-call schedule as needed
- Travel to customer sites as needed
- OFFERING SIGN ON BONUSES*
