Banquet Manager

Directly responsible for the performance of all hourly banquet food and beverage servers and is the personal representative of property management to banquet guests. As such, is expected to coordinate all aspects of the room/facilities set-up and food and beverage service so that all efforts are directed toward guest satisfaction. All associates are expected to promote and uphold the Samoset Standards of Excellence; Smile, Assume responsibility, Maintain a well-groomed, professional appearance, Own every guest inquiry, Speak in a professional manner, Exceed guests’ expectations and Take pride in your work and in the resort.

Responsibilities:

• Adhere to all policies and procedures.

• Carries out Banquet Manager Responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training associates; planning, assigning and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems; and controlling costs and achieving standards.

• Performing all guest contact activities in a cordial, efficient and professional manner at all times, maintaining a commitment to guest satisfaction.

• Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments), to help to achieve our common goals of maximizing guest satisfaction and profit margins
• SPECIFIC RESPONSIBILITIES:
• Attend BEO meetings. · Upon reporting to work, creates room function assignments for staff and discusses last minute changes.
• Ensures that all functions are posted correctly on the event board in the lobby.
• Maintains constant contact with the Chef to ensure complete, effective communication between food production and food service. Gives exact count after guests have been seated; advises as to last-minute timing.
• Inspects the rooms for assigned functions, making certain that every detail of the houseman’s setup conforms with the BEO (check temperature, lighting and music).
• Checks servers assigned stations and pre-post functions side work duties.
• Inspects table place-settings, including table linen, china, glass, silverware and condiments for correct placement by staff and to ensure that each element is clean, undamaged and attractive. · Responsible for proper setting of buffet tables and other food service tables used for catering functions.
• Supervises the handling, storage and security of all catering service equipment.
• Notifies the Food & Beverage Director of any shortages in regards to equipment or personnel.
• Attend pre-function and post-function meetings.
• Assures that all scheduled functions take place on time and according to plan.
• Contacts host in charge of function to introduce him/herself and coordinate any last minute details regarding the function.
• Provides accurate counts after guests are seated for plating and preparation of guest check.
• Responsible for the department of all servers on the floor, and supervises service received by the guests throughout each function assigned.
• Handles all guests’ requests as necessary.
• Extend and total the check (double-check for accuracy) and have host sign it.
• Make note of all guest comments (both positive and negative) and prepare Captains Report for each function supervised.
• Supervises clearing and post function clean-up of function rooms, aisle and storage areas are clean, and the equipment is cleaned and stored properly.
• Responsible for cleanliness and organization of banquet office and storage areas.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free Meal for every shift worked 
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Education:

• Bachelor's (Preferred)

The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks. 

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.