What are the responsibilities and job description for the Customer Service Specialist position at SAMPA USA HEAVY DUTY?
SAMPA, founded in 1994, is one of the world's largest brands for heavy-duty commercial vehicle parts. We operate globally from our headquarters, factories, and engineering departments in the city of Samsun on the Black Sea coast. As Turkey's leading parts brand, Sampa was recently presented with the ISO 500 manufacturing award for excellence.
Sampa is a unique company for several reasons. Our production area covers 150,000 square meters and includes 13 factories with integrated R&D facilities that design, manufacture, and produce all materials and parts components.
Sampa's workforce is comprised of 4500 staff, including over 220 designers and test engineers. They design, develop, and manufacture products for warehouses around the world. Not only do we design and produce the highest quality parts, but we also offer a far wider variety, beyond any competitor, including 24 different families of truck-specific components, totaling more than 60,000 reference parts.
Responsibilities:
- Provide customer service by providing quotes, placing orders into SAP, investigating and resolving issues, and responding to customer/sales inquiries
- Maintain customer database using SAP
- Support warehouse with receiving and inventory management.
- Prepare and analyze inventory management reports
- Support all departments with management reporting, as well as providing backup documentation to internal and external customers (BOL’s, POD’s, etc)
- Interface with service providers in matters related to imports, exports, customs clearance, etc.
Ideal Qualifications:
- Five years of prior experience in customer service and order entry
- Degree strongly preferred (Bachelor or Associate)
- Strong analytical ability and problem-solving skills.
- Proficient in MS Office (Excel skills required)
- SAP or other ERP experience
- Detail oriented and focused.
Benefits:
- Healthcare, Vision, and Dental Insurance offered…up to 100% paid for employee and 75% paid for dependents
- 401(k) with company matching up to 4% of gross wages
- Three weeks PTO
- Competitive compensation based on experience and skills level