What are the responsibilities and job description for the Technology Technician II position at Sampson County Schools?
NATURE OF WORK
An individual in this class supports and maintains both administrative and instructional computers, software, and networks. This work includes repair of all technology-related equipment. Employee provides on-site assistance in classrooms, media centers, computer labs, and administrative offices. Employee identifies problems and takes appropriate corrective action. Employee installs and upgrades all technologyrelated equipment in network and stand-alone environments. Typically, this employee will provide first
response support from the system level for the maintenance and operation of computers, software, and networks at the building level. Employee may have multiple sites to maintain. Complex problems are referred to Technician III or Network Engineer positions. This position is distinguished from the Technician I by its emphasis on building-level support.
ILLUSTRATIVE EXAMPLES OF WORK
- Under the supervision of the Technician III and/or Network Engineer, assists with the installation of hardware, software, and related peripherals.
- Ensures the maintenance of all computers, software, and local area networks by monitoring performance.
- Installs upgrades to hardware and software.
- Makes recommendations to building-level staff regarding upgrades and replacement of
- Reads and interprets schematics, wiring diagrams, and manuals.
- Operates standard and specialized electronics devices in testing and troubleshooting computers and other technology-related equipment.
- Attends classes and seminars to enhance knowledge of equipment and operating systems.
- Assists in the maintenance of other areas of responsibility within the Technology Department, such as the telephone system and security systems.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong knowledge of computers and related technologies
- General knowledge of components of local area networks
- Strong knowledge of mechanical, electronic, and computer principles as applied to the repair and maintenance of computers and peripherals
- Ability to communicate effectively with all levels of technology users
- Ability to establish and maintain effective working relationships
- Ability to track technology-related fixed assets.
- Ability to use a work-order tracking system for routine repair and maintenance of equipment.
- Ability to work with IT team to manage information security risk
- Ability to prioritize and organize time effectively, both alone and in a team setting.
QUALIFICATIONS
- An associate's degree in Computer Science, Technology or related field or an associate’s degree with 12 credit hours of documented college credit in technology courses.
- A certification required at time of employment or achieved within 6 months of employment.
- Possess working knowledge of Microsoft & Apple Operating Systems.
- Ability to lift 40 pounds.
EXPERIENCE PERFERRED, BUT NOT REQUIRED
- Working Knowledge of Macintosh Computers
- Working Knowledge of Google Education.
- Working Knowledge of FileWave Mobile Device Management Software
- Understanding of Microsoft Windows technology and Microsoft Active Director
