What are the responsibilities and job description for the Customer Service And Sales Support Representative position at Samra Organization?
About Us : The Samra Organization is committed to delivering exceptional products and services to our customers while fostering a dynamic and inclusive workplace. We are seeking a motivated and personable Customer Service and Sales Support Representative to join our team and be the front-line connection between our company and our valued customers. Key Responsibilities : Provide exceptional customer service by promptly responding to inquiries via phone, email, and chat. Support the sales team by presenting to new and existing clients. Maintain accurate records of customer interactions and transactions in our CRM system. Proactively identify opportunities to upsell or cross-sell products and services to meet client needs. Collaborate with internal teams (sales, marketing, and logistics) to ensure a seamless customer experience. Stay updated on company products, services, promotions, and policies. What We’re Looking For : Proven experience in customer service, sales support, or a related role. Strong communication and interpersonal skills. Proficiency in using CRM software and Google Docs. Ability to handle multiple tasks and work efficiently in a fast-paced environment. Problem-solving skills with a proactive and customer-focused mindset. A team player with a positive attitude and a willingness to learn. Bilingual / multilingual skills are a plus. What We Offer : Compensation is based on 3 different levels (Commission Bonuses Residuals). Flexible 1099 schedule and a work-from-home arrangement. Ongoing training and professional development opportunities. Opportunities for Leadership for those who qualify. Powered by JazzHR
