Client Services Associate

Baker Furniture

Position Title: Troy Showroom Inside/Outside Sales Representative- MI

Payroll: EXEMPT; Salary Plus Commission

Department: Troy Showrooms

BASIC FUNCTION

Baker|McGuire is one of the oldest and largest multi-line showrooms in the United States. Featuring outstanding representation of transitional, formal, and contemporary furniture as well as decorative accessories. We are currently looking to add a hybrid Sales Representative to our team – both Inside/Outside when appropriate in the Troy, MI areas.

The Inside/Outside Sales Representative has the primary responsibility to maximize sales volume by growing existing business, developing new business, and providing the best possible sales service while enhancing Baker Interiors Group’s mission to offer the highest quality and service standards in the industry. They will bring their industry knowledge, passion for sales, experience, existing industry relationships and networking abilities to the role to build upon a business foundation that has been established by the showroom.

SPECIFIC RESPONSIBILITIES

• Experience in initiating, cultivating, and sustaining strong mutually beneficial relationships with the Design community in surrounding territories. Researching interior design firms, contacts and opportunities that would be appropriate for our product assortment. Instagram, lead gathering and looking for new opportunities.
• Schedule regular product presentations with design firms to introduce our latest and most impactful collections.
• Superior written and verbal communication skills, time management and organizational skills.
• Be outgoing, positive and be comfortable presenting to groups.
• Maintain client relationships and grow sales with accounts on a yearly basis – and partner well with existing sales representatives when out in the field representing the showroom.
• Open new accounts in line with the Showroom manager and VP of Showrooms.
• Inform customers of prices, price increases, lead times and other product information.
• Create and maintain quotations for customers and follow through until close of sale.
• Provide customers with materials and catalogues for their libraries.
• Educate customers on website tools, vendor products, pricing, customization options, etc.
• Inform customers of current or upcoming promotions and events.
• Participate in design-oriented events to ensure visibility and contact with current and potential customers.
• Generate a quarterly synopsis of your territory with updated goals for accounts and plans for future outreach.
• Collaborate and strategize territory plans with the Showroom manager.
• Monitor all open orders from accurate placement to delivery. Include all necessary information on the purchase order (i.e. customer information, delivery information, product options, pricing, etc.)
• Gain deep understanding of the order system, Website and other sales tools.
• Review purchase orders once they are generated and confirm receipt by the factory. Audit factory acknowledgments and verify that the product has been ordered correctly.
• Track receipt by factory of COM (customer’s own material) fabric, finish samples or any other materials required for completion of order.
• Review the Open Order Report, update customers with production timing on their orders.
• Once the product is invoiced, shipped, contact customers to ensure the product and the service are acceptable.
• Manage budget for monthly expenses with showroom manager and submit all expenses through Concur system in a timely manner.
• Communicate with the Showroom manager as to whereabouts when scheduled to be traveling. Use Outreach Log for all appointments off site.

EDUCATION & EXPERIENCE REQUIREMENTS

Candidate will possess previous high-end sales/customer experience, preferably in the furniture/design industry. Basic knowledge of the history of furniture design (periods, styles, designers, etc.) is preferred.