What are the responsibilities and job description for the Business Intelligence Analyst position at Samsung HVAC America, LLC?

Bilingual Business Intelligence Analyst

Reports to : Senior Business Analyst

Location : Roanoke, Texas (onsite Monday through Thursday weekly)

Travel Required : up to 10% travel both domestic and international travel to Korea required

Language Requirement : fluency in Korean (both speaking and writing) required

Headquartered in Roanoke, TX, Samsung Lennox HVAC North America is a leader in innovative heating and cooling solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers.

Role Overview :

The Business Intelligence Analyst will collect, analyze, and report both internal and external data to support and develop internal strategies. This involves direct collaboration with Sales, Marketing, Operations, and Samsung's HQ. Additional responsibilities include forecasting sales, collecting pipeline data, measuring Sales KPIs, reporting on customer status, and ensuring data alignment internally and with HQ.

Team Purpose & Mission :

To maximize business opportunities by providing in-depth market insights and data-driven analysis to support informed decision-making, enhance competitiveness, and contribute to the company's growth in the HVAC industry

Responsibilities :

Collect information from internal sources and develop insights for Senior Business Analyst and other business development leaders
Responsible for supporting daily forecast with the sales leadership
Develop strategic recommendation to support Leadership as requested
Manage ongoing data to support the sales team, including compiling and analyzing forecasting data on a weekly, monthly, quarterly, and annual basis
Define, monitor, and manage individual metrics for the sales team
Present findings and insights to leaders, providing recommendations for program enhancements
Develop Ad-Hoc reports for Leadership Team
Support the team in areas defined by Sales department leads, as needed
Conducting market and pricing analysis to identify trends and to then develop strategies for product positioning

Qualification Requirements :

Bachelor's degree required in a related business field (Business Administration, Engineering, Economics, Mathematics, or Statistics), Master's degree preferred

A minimum of 2 years of experience in a relatable role that involved business analysis and process improvement (equivalent combination of education and experience acceptable)

Bilingual / fluency in both English and Korean required (both verbal and written skills are crucial for effective reporting to leadership teams in the US and Korea)

Demonstrated competency in both oral and written modes for internal and external personnel at all levels (in English & Korean)

Experience working as part of a multi-function project team, including interacting and following-up with multiple stakeholders including but not limited to program leaders, process owners, executive leaders, and department staff, etc.

Experience in data gathering, data cleaning, statistical analysis, and data visualization

Use statistical techniques, regression analysis, and forecasting methods to evaluate campaign performance and provide data-driven optimization recommendations

Ability to communicate effectively, both verbally and in writing, and the ability to complete requests successfully against established timelines with minimal supervision

Strong internal customer service focus, with the ability to interpret and summarize data to help achieve strategic and operational goals

Strong grasp of statistical concepts and techniques with analytical and problem-solving skills

Intermediate to advance proficiency in MS Office Suite, with strong emphasis in Excel (pivot tables, Vlook ups) and PowerPoint

Power BI experience preferred but not required

Superior project management, time management skills, and collaboration skills

Ability to travel as needed both domestic and international

Samsung Lennox HVAC North America, LLC. Is committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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