What are the responsibilities and job description for the Regional Technical Services Representative position at Samsung HVAC America, LLC?
Job Description
Job Description
Reports to : National Technical Service Manager
Location : Roanoke, TX office (Monday through Thursday weekly – firm requirement)
Travel Required : Domestic & International overnight travel up to 10%
Headquartered in Roanoke, TX, Samsung Lennox HVAC North America is a leader in innovative heating and cooling solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers.
Role Overview :
This role provides technical and training support for customers, staff and external users of Samsung Lennox HVAC products. Support may be delivered by telephone, via email and some onsite (or remote using appropriate technologies) and would consist of diagnostic and troubleshooting of product and system issues, assisted start-ups and technical and product training (delivery and content development).
Summary of duties include :
- Provide remote and some onsite diagnostic and troubleshooting support to customers on all Samsung Products
- Provide remote and some onsite assistance to start-up and commissioning support for all Samsung Products
- Perform an analysis of customer training needs in a specific region and work with other team members to determine gaps and implement appropriate actions to improve
- Draft site visit reports (after each visit) and work with Regional Technical Services Manager to finalize a timely and professional manner
Qualification Requirements :
At Samsung Lennox HVAC North America, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Samsung Lennox HVAC North America, LLC. Is committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
