What are the responsibilities and job description for the TST-Dedicated HVAC Trainer- Tech Services - New Jersey position at Samsung HVAC America, LLC?
Job Description
Job Description
Job Title :
Dedicated HVAC Trainer
Department : Training
FLSA Status : Exempt
Position reports to :
National Training Manager
Position Summary (Purpose of job) :
This position provides specialized, HVAC installation, service, product and application-based training for customers and employees. Trainers will use their experience in installation, service, maintenance, sales, and applications of mini-split and VRF inverter driven systems to deliver HVAC specific training to audiences of various size, experience and education levels in Samsung training centers, field locations and though the use of online learning such as webinars. Trainers must be able to identify various learning styles and adapt delivery to meet the needs of audiences. They will also aid in the development of online and in person courses and assist with projects assigned by National Training Manger for overall company growth and customer satisfaction.
Key Responsibilities
Deliver purposeful and impactful training to installers, servicers, maintenance, sales and application audiences to both external customers and internal employees
Update and maintain training materials
Assist with development of training course both for instructor lead training (online and in person) as well as online on-demand training (eLearning)
Monitor, track and complete attendance thought the use of a learning management system
Participate in development and improvement of programs and activities within the Technical Services and Training Department to enhance the customer experience from Samsung HVAC.
100%
Minimum Job Qualifications :
Education / Training –
- Bachelor’s degree or equivalent with a certificate in Heating, Ventilation, and Air Conditioning or equivalent combination of education and experience required
- 7 - 10 years specialized training and knowledge in the HVAC industry
- Experience in training various audiences
- Experience in research and development of learning courses
Business Experience –
Working Conditions :
Environment (Office, warehouse, etc.) –
more than 90% of work time.
Physical Requirements (Lifting, standing, etc.) –
Specialized Knowledge / Skills –
This description is general in nature and is not intended to be an exhaustive list of all responsibilities. Other duties may be assigned as needed to meet company goals.)
