Benefits Specialist

Commonpoint Queens is a non-profit, multi service agency with a flagship site in Forest Hills and 33 additional sites throughout the community that provides a diverse array of programs and services to over 35,000. Our mission is to sustain and enhance the quality of family and individual life for all members of our community, regardless of religion, ethnic or cultural background, national origin, gender identity or expression, sexual preference, age, or disability, within a pervasive and inclusive environment that facilitates individual growth, meets individual needs and builds community. We accomplish this mission through a broad range of social, educational, and recreational services that reach community members of all ages and backgrounds.

POSITION DETAILS:

The Resilience Team supports vulnerable members of the community to meet their basic needs through a holistic safety net team approach. The Benefit Specialist must be a self-motivated learner, efficient problem solver, team player and have ability to provide care and supportive services to clients. They will work closely with all members of the Resilience Team to assist their team’s Long Island and New York City clients in applying for public benefits.

DUTIES & RESPONSIBILITIES:

• Experience working with Long Island benefits required; familiarity with New York City benefits a plus.
• Screen for and assist with submission of applications for Long Island and New York City benefits in accordance with DSS and HRA including but not limited to SNAP, Medicaid, SSI, Child Care Vouchers, WIC, and public cash assistance.
• Collect and review all required documentation
• Troubleshoot to determine why clients may have been denied a benefit and when appropriate, assist with appeals and procedures for overpayments.
• Use discernment to ensure client is an appropriate fit for government benefit
• Provide education to client to ensure understanding on how benefits work and eligibility requirements
• Collaborate with Tikvah and Resilience case workers to ensure each client receives a comprehensive intake assessment for basic needs and an age appropriate plan for self sufficiency
• Develop and maintain linkages with Commonpoint’s various programs, partner agencies and community service providers
• Submit NYLAG referrals as appropriate
• Input all client information into Salesforce system and Google tracker.
• Ensure the accurate completion of client documentation in accordance with all government benefit and Commonpoint guidelines and procedures.
• Assist client through use of Language Line to communicate in client’s first language
• Attend professional development training to increase knowledge of additional government benefits if applicable.
• Additional duties may be assigned

EDUCATION, EXPERIENCE, AND REQUIRED COMPETENCIES:

• High School Diploma required, Associates or Bachelor’s Preferred.
• 2 years’ experience working in public benefits programs serving Long Island required. Experience working with New York City residents a plus.
• Familiarity with Homecare applications for seniors and/or Medicare a plus.
• English required, bilingual in Farsi a plus
• Good communication, interpersonal, and computer skills.
• Must be able to travel to Great Neck partner sites and to Commonpoint Sam Field Little Neck location.

Work schedule: M-F (9-5) Full Time. Option to work Sundays instead of Fridays.

Salary: ($40K-$50K depending on experience and education)

Start Date: ASAP