What are the responsibilities and job description for the Retail Sales Associate position at Samuels & Son Seafood?
Position Overview
Samuels Seafood Company is seeking a Retail Sales Associate for the seafood retail store, Giuseppe’s Market, in South Philadelphia. The Retail Sales Associate will be responsible for providing excellent customer service while assisting customers with their purchases. Qualified candidates will have experience in the handling and butchering of imported seafood, beef and lamb products, fresh and frozen.
Responsibilities:
- Greet and engage customers providing excellent customer service in person, over the phone or via email correspondence
- Assist with maintaining inventory in the marketing area and taste/commissary kitchens by pulling product from showcases or the warehouse
- Assist customers with any questions they may have regarding their purchases
- Process customer orders as required, including weighing, pricing, scaling and cutting product
- Handle cash and credit card transactions, maintaining the register with sufficient change.
- On occasion drive to other store location to complete tasks such as moving items, cleaning dishes, scrubbing floors, picking and packing orders for next day delivery
- Assist Company Chef in the kitchen as needed.
- Promote and explain daily specials and Giuseppe’s Seven Fish Club to all customers.
Work Environment & Physical Requirements
- Office: 70 to 72 degrees, dry business atmosphere inside main building
- Distribution Center: Cold, wet and frozen environment. This space is maintained at 37 degrees Fahrenheit to below freezing temperatures to maintain proper storage of products.
- Hearing 100% of the time to help detect mobile equipment horns, delivery truck horns and back up signals, communication between team members.
- Standing up to 80% of the time
- Reaching up to 20% of the time
- Lifting up to 15% of the time
- Ability to lift up to 50 lbs required
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Knowledge, including butchery, of imported natural seafood, beef, lamb, and pork (fresh and frozen)
- Safe Serve Certified OR willing to become certified within 30 days of being employed.
- Cashier or previous customer service experience not required but preferred.
- Ability to work in a fast-paced environment with tight deadlines and operate with a sense of urgency.
- Maintains a positive attitude with an excitement for the product.
Education/Certifications/Licenses: High School Diploma or equivalent required
Work Schedule: 6:30AM – 4:30PM, Tuesday through Saturday with weekends and holidays as required
