Intake Supervisor Night RN or Theraist, LMSW, LCSW, LPC-A, LPC, LMFT

Job Description

Job Description

Job Summary :

The Intake Supervisor is responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns. The Intake Supervisor facilitates delivery of high-quality, safe and effective care when assessing the needs of patients and ensuring the safety and welling-being of each patient; assists in and oversees the operation of the Intake department according to the legal guidelines of mental health care in the State of Texas : supervises Intake activities according to the hospital's goals and philosophy; supports Intake staff in interpretation and implementation of policies, procedures and Intake standards of care.

Essential Duties :

• Establishes and maintain effective working relationships with physicians and health professional affiliates, patient's facilities, nursing and intake staff. Collaborate with interdisciplinary professionals to determine and provide the best possible care for patients.
• Participates in activities which enhance professional growth and development.
• Performs audits and communicates findings and recommendations verbally and via reports as required.
• Participates in on-call supervisorial rotation as scheduled.
• Serves as the Intake Clinical Administrator, ensuring that the overall flow of the Intake Department including documentation, timelines, processes and procedures are met. i.e. EMTALA logs, MOT process, waiting times, MSE’s, etc.
• Trains and educates staff on PASP, regulatory, interdepartmental and hospital updates, policies, processes and procedurals changes.
• Manages, oversees and follows through on any scheduling issues, timekeeping concerns, incident / accident reporting or employee issues, etc. that occur involving staff on assigned shift.
• Ensures, by self or through subordinate that : Intake calls are documented and processed in accordance with Intake policies.
• In house assessments are completed with treatment referral recommendations made and documented; use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate. The plan for episode of care is initiated at admission to all levels of care.
• Administrative approval is obtained for all admissions.
• Admission paperwork is completed in accordance with hospital policy.
• Follow up calls are made to those failing to show up for appointments.
• Pre-certification is obtained in accordance with insurance requirements.
• Administration is notified of problems or significant events.
• The admission screening and initiate the integrated assessment process.
• Ensures, by self or through subordinate, that safety problems are identified and corrective actions taken.
• Assists administration, physician, and clinical staff in the assessment of pending admits.
• Plans, coordinates, and evaluates direct and indirect facility assessments and client admissions.
• Participates in activities which enhance professional growth and development.
• Upholds the Organization's ethics and customer service standards.

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital. Duties may be modified or changed with or without notice.

Requirements

Job Requirements

Education and / or Licensure – Licensed to practice in the State of Texas as a LMSW, LCSW, LPC-A, LPC, LMFT OR RN.

Experience – 1 year experience in Intake required. 3 years’ experience inpatient supervisory experience preferred.

Additional Requirements – Must obtain and maintain approved CPR certification as well as successful completion of Satori Alternatives to Managing Aggression training including restraint and seclusion policies prior to assuming patient care responsibility. Must complete eight hours of pre-admission screening and Intake training within 30 days of hire.

Knowledge Skills and Abilities

Physical Requirements / Environmental Conditions

Perform the following with or without reasonable accommodations :

Benefits