What are the responsibilities and job description for the Outpatient Receptionist (Full Time) position at San Antonio Behavioral Healthcare Hospital?
Retrieves high volume of incoming calls, screens callers, takes messages and / or direct to appropriate personnel or department
Ensure professionalism while maintaining excellent customer service
Provides routine information
Maintains privacy of protected health information (PHI) in accordance with HIPAA
Welcomes on-site patient(s) and / or visitor(s), determines the nature of their business, ensuring all policies are followed
Assist in the resolution of complaints
Independently manages requests, and inquiries from all patients, or visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies, and resolutions, or elevates to the appropriate person
Performs other clerical duties as needed, such as filing, faxing, and photocopying
Maintains work area, and lobby in neat, and orderly manner
Attends required meetings, and participates in committees as requested
Maintains established hospital policies, procedures, objectives, quality assurance, safety, environmental and infection control
Maintains proper hospital opening, and closing procedures
Implements job responsibilities in a manner that is consistent with the Code of Ethics
All other duties as assigned
Requirements
High school diploma or GED
Excellent Customer Service Skills
Excellent oral, and written skills
Ability to multitask in a high-pressure environment
Detail oriented
Able to work flexible hours/shifts
Minimum 2-3 years experience working in a fast-paced office or hospital preferred
Demonstrate working knowledge of the Office software (excel, Word, Windows, Internet, Outlook)
Must be adept at creative problem-solving
Must be punctual
Excellent interpersonal, communication and customer service skills. Professional attire
Positive attitude necessary
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401K Retirement Plan
Healthcare Spending Account
Dependent Care Spending Account
PTO Plan with Holiday Premium Pay
Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
Short and Long-Term Disability (with additional buy-in opportunities)
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