Membership Specialist

DEPARTMENT: Member Services

POSITION: Membership Specialist

CLASSIFICATION: Exempt

REPORTS TO: Director of Membership

FUNCTIONS:

The Membership Specialist is responsible for retaining and enhancing relationships with members of the San Antonio Hispanic Chamber of Commerce (SAHCC). The role involves providing exceptional member services, fostering member engagement, and ensuring long-term satisfaction and retention. The specialist will also serve as a representative of the Hispanic Chamber within the community.

DUTIES & RESPONSIBILITIES:

• Member Retention: Proactively engage with existing members to ensure their continued satisfaction, addressing any concerns, and highlighting the value of SAHCC membership.
• Member Engagement: Encourage active participation in SAHCC programs and events, tailoring outreach to meet the specific needs and interests of each member.
• Support Embajadores Committee: Assist with the coordination of all activities for the Embajadores Committee, including the scheduling of ribbon-cutting ceremonies.
• Retention Goals: Meet and exceed a minimum monthly retention quota (required).
• Event Assistance: Attend and assist with SAHCC functions/events as requested, including coordinating the member services display table or booth.
• Community Involvement: Attend events hosted by partner organizations to reinforce relationships with current members and identify opportunities for deeper engagement.
• Database Management: Maintain accurate and up-to-date records of member interactions, feedback, and engagement levels utilizing the membership database.
• Additional Duties: Perform all other duties as assigned.

GUIDELINES/EXEMPTIONS:

• Upon completion of the initial 30-day training period, the Membership Specialist is required to meet their minimum monthly retention quota. Failure to do so in three consecutive months will result in disciplinary action, including write-up and/or termination.
• Employee is subject to a 90-day probationary period.

QUALIFICATIONS:

• Education & Experience
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred.
• Minimum of 2 years of experience in sales, customer service, membership relations, or related roles, preferably within a nonprofit, chamber of commerce, or membership-based organization.
• Skills & Competencies
• Proven ability to achieve and exceed sales targets and performance metrics.
• Exceptional interpersonal, written, and verbal communication skills with the ability to engage and build rapport with diverse audiences.
• Strong customer service orientation with a commitment to delivering high-quality experiences to members and stakeholders.
• Excellent organizational and time-management skills, with the ability to manage multiple projects and priorities simultaneously.
• Proactive and self-motivated with strong problem-solving abilities and attention to detail.
• Ability to work both independently and collaboratively within a team environment.
• Proficiency in using CRM systems, Microsoft Office Suite, and other relevant software applications.
• Fluent in Spanish and English (preferred), with the ability to communicate effectively in both languages.
• Flexibility to work occasional evenings and weekends as required for events and networking opportunities.

Please submit resume and cover letter to: phillips@sahcc.org