What are the responsibilities and job description for the Front Desk/Receptionist (FT) position at San Antonio Humane Society?
JOB POSTING
POSTING DATE: 02/05/2025 POSITION: Front Desk/Receptionist
CLOSING DATE: OPEN UNTIL FILLED STATUS: FULL-TIME / HOURLY
BASE PAY: $14.25/HR
REQUIRED EXPERIENCE: 1 TO 2 YRS CSR OR TRAINING IN AN ANIMAL CARE FACILITY
REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA, GED OR EQUIVALENT
Job Description
The Front Desk reports to the Medical Director. This is an entry-level position.
Principal Duties and Responsibilities
- Works collaboratively with all individuals in the shelter to help serve the public and facilitate the
- Assists in monitoring equipment for proper operation (computers, phones, operating systems, etc.).
- Monitors supply needs and communicates to the Medical Director what is needed in a timely
manner.
- Maintain a clean, orderly, and sanitized work area.
- Capable of multitasking by working with multiple computer systems while simultaneously assisting
the public.
- Responsible for checking in-surgical and wellness patients in a timely manner.
- Ability to make correct changes and follow accounting procedures (run credit card machine,
complete end-of-day reports, set up invoices/quotes, etc).
- Familiarity with basic office skills (i.e., word processing, data entry, internet, Xerox/fax machine,
scan/email, filing) plus the capability of answering telephones and returning voicemails in a
prescribed manner.
- Responsible for learning PetPoint data entry, Acuity appointment reservations, Stripe, and
- Ensures complete and accurate records exist for all patients, including rabies certificates, go-home
- Responsible for data entry (surgical & receiving) of all veterinary and medical treatments and notes.
- Process data entry by reviewing data for deficiencies and resolving discrepancies by using standard
procedures.
- Responsible for data entry of animal information upon intake, as well as entry of all veterinary and
medical treatments and notes.
- Responsible for basic medication calculations, record keeping, and knowledge of all medical
protocols.
- Provides holiday and weekend coverage as required.
- Performs other duties as required to ensure a positive public image and to improve the functioning of
this organization as assigned by the Medical Director.
- Trains and supervises volunteers and/or medical staff (when working in the office area).
- Must support and demonstrate the agency’s core values – Customer Service, Adaptability, Respect,
Responsibility, Integrity, and Compassion.
- Provides accurate information and friendly professional customer service to the public and co-
workers in a positive, courteous, truthful, and tactful manner.
- Interacts with all departments cohesively and communicates information effectively.
- Other duties as assigned.
Education, Experience, Knowledge, Skills, and Abilities
- Client Education
- Provides accurate information and friendly professional service to the public and co-workers
in a positive, courteous, truthful, and tactful manner.
- Learn and retain the basics of the spay/neuter procedure and is able to communicate pre-
and post-op information to owners.
- Learn and retain the basics of animal wellness (vaccinations, prevention, basic testing) and
be able to communicate this information to the public effectively.
- Must also be able to communicate basic veterinary concepts to owners and be able to repeat
information relayed by a veterinarian.
- Will be asked to communicate with the public on a daily basis in a professional manner.
- Physical Requirements
- Must be able to work standing or sitting for 8 -10 hours shifts.
- Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help.
- Must be able to bend and kneel repeatedly.
- Must be able to see fine detail in a variety of situations.
- Potential for exposure to zoonotic diseases.
- Exposure to high noise levels when in kennel areas, chemicals used to sanitize facilities,
vehicles or equipment, and other physical situations involving all animal life.
- Will be expected to work weekends, holidays, and off hours
- Must be able to work under stressful conditions and work efficiently and effectively under
those conditions.
- Job may require performance of tasks that involve the potential for exposure to blood, body
fluids, or tissues, animal and human.
- Ability to work directly with animals, with no preexisting allergies to animals, hair, or dander.
- Potential for animal bites and scratches while handling animals.
- Technical Requirements
- Technical proficiency with Mac and PC platforms, as well as Microsoft Office.
- Must be able to answer and respond to multiple phone lines.
- Work requires the analytical skills to gather and interpret data in job related situations.
- Type at least 50 wpm.
Additional Duties and Responsibilities
- Assist with fundraising activities and special events as needed.
- Treats all animals humanely, with compassion and concern, both on and off the job, and transmits
these values to others.
- Must be committed to a high standard of safety and be willing and able to comply with all safety laws
and all of the employer’s safety policies and rules and must be willing to report safety violations and
potential safety violations to appropriate supervisory or management personnel.
Apply online at SAhumane.org/employment.
Salary : $14