What are the responsibilities and job description for the Field Service Technician II (Immediate Opening) position at San Antonio Independent School District?
Function: Information Technology
Family: IT Service Delivery
Reports to: Field Service Supervisor Pay Grade: N13
Terms of
Employment:
- 230 days per year.
- At Will employment agreement
- Salary is in the pay grade N13 on the Non-
- Entry hourly rate is $22.13 with consideration for
directly related experience.
FLSA Classification: Non-Exempt
Funding
Source:
- This position is locally funded.
Job Scope
Use some independent judgement and familiarity of the field to perform work. May provide input into the
development of policies and procedures. May be responsible for administration of moderate complexity
departmental programs.
Position Summary
The position is responsible for ensuring the proper day-to-day operation of technology applications and
equipment. Responsibilities will include providing desk-side telephone support and IT assistance in resolving
technology support issues, performing installations, repairs and upgrades, system backups, and other maintenance
related tasks. The Field Service Technician will be proficient in commonly used business applications, and assist by
providing software, hardware, and network support to administrative, campus and satellite campus staff.
Essential Functions / Key Responsibilities
1. Support the Information Technology Services Delivery Department in performing hardware and software
inventories.
2. Utilize developmental knowledge to diagnose, troubleshoot, and solve non-complex hardware and
software problems on Windows, MacOS, iOS-based systems, and LAN/WAN networks.
3. Participate in providing technical support of hardware, to include troubleshooting of non-complex
hardware problems, and identifying hardware repairs.
4. Utilize developmental knowledge to provide technical support of software, to include installation,
identifying installation problems, installing non-complex software fixes and assist with software “pushes”
across the network.
5. Support by retrieving and transporting desktops, laptops, printers, iPads, and other related peripherals to
departments, campuses, and vendors.
6. Participate in resolving technological support issues using general technical knowledge that may require
desk-side assistance and live telephone support.
7. Support in scheduling all initial setups of hardware: printers, scanners, and other peripherals.
8. Participate in documenting work performed in an electronic work order system.
9. Assist with the creation and maintenance of spreadsheets to document and track department initiatives.
10. Remain apprised of the most recent trends and technologies.
11. Remain apprised of and comply with all State, District, and school regulations,
12. Perform other related duties as assigned within the appropriate skill and experience capabilities expected
for this position under moderate supervision.
Minimum Requirements
- High School Diploma/GED, some formal college or equivalent work experience.
- 2 years progressive experience in a computer installation, computer software maintenance, technical
- LAN/WAN topologies experience is preferred.
- Candidate must have satisfactory outcome of fingerprinting background check. Non-refundable fee
(approximately $50.00) paid by the employee.
Preferred Qualifications
- Associates Degree in an Information Technology related field.
- 5 years progressive experience in a computer installation, computer software maintenance, technical
- LAN/WAN topologies experience is preferred.
Knowledge, Skills & Abilities
- Proficiency in troubleshooting and resolving technological support issues by telephone.
- Strong interpersonal and communication skills with high level of integrity regarding department records.
- Proven ability to work as a member of a team to provide technical support to all staff.
- Strong ability to follow oral and written instructions under moderate supervision.
- Ability to complete intensive computer-related on the job training and the willingness to pursue
additional training.
Working Conditions
- Computer, computer software programs and peripherals, teacher resource materials and
- Frequent exposure to temperature extremes (hot and cold), humidity extremes, noise. Occasional
exposure to biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc.
- Maintain emotional control under stress; work with frequent interruptions/deadlines and prolonged or
irregular hours; Frequent walking, standing, stooping, bending, pulling and pushing; Occasional: Lifting
and carrying 10-25 pounds frequently, 25-40 pounds occasionally, more than 45 pounds infrequently with
assistance; Pushing/pulling 10-35 pounds sporadically; May be required under specific circumstances to
provide physical restraint of students in danger of causing harm to themselves or others; Frequent
districtwide and occasional statewide travel.
Supervisory Responsibilities / Direct Reports
- None
San Antonio ISD is committed to non-discrimination on the basis of race, color, ethnicity, culture, religion,
national origin, age, sex, gender identity, gender expression, sexual orientation, appearance,
immigration/citizenship status, home language, socioeconomic status, or disability in its educational programs,
services, and District business functions.
Salary : $22
