What are the responsibilities and job description for the CSR/Dispatcher position at San Antonio Plumbing?
CSR/Dispatch Position
Who we are
San Antonio Plumbing was established in 1992 and has been and continues to be family owned and operated. We pride ourselves on developing strong relationships with customers by delivering quality plumbing services and developing strong plumbers.
We are looking for a permanent full-time employee to assist with:
What you will do
- Inbound/Outbound calls
- Manage workflows
- Process insurance payments
- Place out bond calls to collect payments
- Run daily, weekly, monthly reports
- And any other tasks assigned
Skills required
- Phone etiquette
- Customer service experience
- Strong multitasking abilities
- Strong organizational skills
- Strong understanding of computers and troubleshooting
Who you are
You are versed in using Microsoft 365 (word, excel, OneDrive, OneNote) and your ability to follow up and follow through has saved the day many times over. You can guide a conversation over the phone while remaining professional and polite. You take notes and are not a multitasker but rather good at writing down the things you have said and told to do. You are willing to voice your opinions for the better of the team and make a mistake to learn a lesson forever.
Schedule
Your work week will be between the days of Wednesday - Sunday, approximately 8 hours per day.
*** Please email saplumbingadmn @gmail.com your resume to be considered for position ***
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k) matching
- Health insurance
Schedule:
- 8 hour shift
- Every weekend
Application Question(s):
- Are you able to reliably work every weekend?
Experience:
- Customer service: 5 years (Preferred)
Ability to Relocate:
- Helotes, TX 78023: Relocate before starting work (Required)
Work Location: In person
Salary : $14