What are the responsibilities and job description for the POS Support Supervisor position at San Antonio Shoe Inc?
Company Profile
San Antonio Shoemakers (SAS), a San Antonio, Texas based company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high-quality comfort footwear.
Position
SAS has an opening for a POS Support Supervisor, who will provide support to Retail locations through telephone and email correspondence.
Job Responsibilities
- Gain product knowledge on all SAS items and become a subject matter expert on SAS products.
- Demonstrate enthusiasm for the product and the company’s philosophy through your daily interactions.
- Support retail management with tasks such as data entry, and report organization and research.
- Supervise POS support admin.
- Responsible for making and managing weekly schedules for POS support and be available as needed for coverage of the department.
- Answer phones and emails in a timely manner.
- Follow established procedures but seek to provide ideas and input for improvements.
- Escalate issues when appropriate and work with POS technical team as needed.
- Flexible to work overtime, weekends, or flex schedule depending on business needs.
- Must exercise confidentiality.
- Provides answers to Retail Stores by identifying problems, researching answers, and guiding user through corrective steps
- Improve user references by writing and maintaining documentation
- Develop user training programs and recommend changes
- Identify and escalate problems that require urgent attention
- Maintain and enter data in database by entering data such as style, color, size, width, and price
- Maintain store keys for replenishments
Job Qualifications
- Technical Problem solving
- Help Desk experience
- Verbal communication
- Effective listening skills
- Proper phone etiquette
- Proficient with Microsoft Office
- Must be a self-started with the desire to take initiative.
- Multi-tasking capabilities
- Ability to work collaboratively or independently.
- Be self-motivated and have a strong work ethic.
Physical Requirements
- Must be able to lift 20 lbs.
- Must be able to sit or stand for 8 – 10 hours.
- Manual dexterity and coordination
- Required to have close visual acuity to perform an activity such as viewing a computer, visual inspection, and prepare and analyze projects.
Education & Experience Requirements
- Bilingual English / Spanish a plus.
- High School diploma or equivalent.
- Proficient in Microsoft Office is a must.
- Experience in Microsoft D365 or equivalent ERP system a plus.
- POS or other IT troubleshooting experience a plus
I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation. I also understand that this is a summary of this position’s duties and other responsibilities may be assigned as the company deems necessary.
SAS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. No phone calls or agencies please.
