Retail General Store Head Manager

Company Profile

San Antonio Shoemakers (SAS), a San Antonio, Texas based privately held company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear.

Position

SAS has an opening for a Retail Store Head Manager at our General Store. This is our flagship store next to our San Antonio factory. The leaders of this store work closely with the manufacturing team to provide factory tours. In addition, this location produces baby shoes for SAS, carries a wide variety of general store items that are the responsibility of the SM to curate and maintain.

Job Responsibilities

• Responsible for executing day-to-day store operations through application of SAS philosophy and standards of customer service, cleanliness and caring.
• Provide customer satisfaction in all areas of sales and service.
• Direct and manage employees and promote a positive team spirit and motivate employees to reach goals.
• Lead, coach, and direct employees to ensure optimal store performance to company standards and philosophy.
• Set expectations and communicate regularly.
• Conduct regular store meetings.
• Evaluate in written and verbal formats through performance development plan (PDA).
• Assist in handling any security or maintenance roles. 
• Maintain vendors for general store/food items. 
• Handle store tours and inventories. 
• Hold associates accountable for positions duties, training and development.
• Responsible for store operational and maintenance requirements.
• Accountable for all inventories, finances and other assets within the store. Must comply with purchasing policies and control expenditures.
• Ensure policies and procedures are communicated and followed.
• Work with managers to set goals and administer a plan to increase store volume.
• Maintain and make suggestions of adjustments to inventory levels.
• Responsible to work our Grass Roots marketing programs to promote the store within its market.
• Interview and hire sales associates with the help of DM and/or Human Resources representatives.
• Maintain a positive attitude in all dealings with store associates, other company employees and all visitors, vendors and customers of the store.
• Exercise confidentiality.
• Support other SAS business functions by either attending and/or supporting events. 

Job Qualifications

• Exceptional written verbal and interpersonal communications skills.
• Organized and able to handle the pressure of deadlines professionally.
• Skilled at identifying and resolving problems in a timely manner.
• Able to work independently with timely follow through.
• Passion, integrity and energy to achieve greatness for SAS and the team.
• Self-starter that desires to take initiative.
• Respectful and caring to co-workers.
• Accountable for actions.
• Excellent attendance.
• Be a team player that can work well with others.
• Promote a positive team spirit and motivate employees to reach goals.

• Must obtain a valid driver’s license. 

Physical Requirements

• Able to lift 50 lbs., sometimes with help.
• Standing for long periods of time, frequent bending to tie and fit shoes, climbing and moving.
• Required to have close visual acuity to perform an activity such as viewing a computer, visual inspection, and prepare and analyze projects.
• Able to frequently communicate with the customers and coworkers.
• Some travel is expected so must be able to travel if and when it's needed.
• Able to operate a vehicle. 

Education & Experience Requirements

• Some college education is preferred.
• 5 years’ experience in retail management.
• Experience in handling intricate employee relation a plus.

Hours

• Able to work day and night hours including weekends.
• Work 40 hours a week or more as business needs dictate.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation. I also understand that this is a summary of this position's duties and other responsibilities may be assigned as the company deems necessary.

SAS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. No phone calls or agencies please.