Security - Field Training Officer [Full-Time]

Field Training Officer

Collaborate with a passionate Zoo Crew in San Antonio
Choosing where to grow your career has a major impact on your professional and personal life, so it’s equally important you know that the place you choose to work at will support and guide you. With a diversity of passionate people, San Antonio Zoo is a place where you can collaborate with others securing a future for wildlife.

The Impact You’ll Make in this Role
As a Security Officer, you are responsible for patrolling the zoo grounds and surrounding areas to prevent theft, violence, and other infractions; and to assure operating equipment such as pumps, blowers, heaters, air conditioners, and fans are performing as required. You will render first aid, maintain public calm during emergencies, and aid emergency personnel as required. 

As a Field Training Officer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people in San Antonio. Here, you will make an impact by:

• Maintain and exude work ethics and practices of a model employee.
• Clearly communicate the expectations and policies of the department.
• Evaluate trainee on his or her progress.
• FTO are responsible for updating, implementing and training changes to SOP’s.
• Keeping employee training records/certifications updated.
• Scheduling needed training classes or continuous education courses.
• Provide training and guidance in all Security requirements for this job.
• The primary responsibility of the Security Officer is to successfully maintain the safety and security of San Antonio Zoo, its employees, and guests.
• Positions require a flexible schedule must be available on weekdays, weekends, and holidays. 
• Under the direction of the Director of Security and Guest Experience, Security Manager will be responsible for observing their assigned duties, correcting and reporting all situations relating to safety and security.
• Maintain an accurate knowledge base of all the policies and procedures of San Antonio Zoo and the Security Department. Use good judgment based upon prior knowledge, experience, and current laws to resolve any situations that are not specifically indicated. In any situation where the course of action is not clear, the Security Officer is to refer to and adhere to our Emergency Response Plan (ERP).
• Assist the Security department in the enforcement of all company and department policies and procedures, by way of accurately reporting all discrepancies to according to our Emergency Response Plan.
• Complete, accurate reports of all situations that involve the safety and security of the guests and employees promptly and distributing all reports to all department managers involved in the situations.
• Consistently provides exceptional internal and external customer service in alignment with our GUEST model.
• Survey Zoo grounds, including doors and gates, to identify any safety hazards and determine they are secure.
• Maintain access control and only permit authorized persons to enter the property.
• Monitor surveillance cameras.
• Provide reporting and investigatory information on an ongoing and as-needed basis.
• Maintain knowledge of current emergency policies and procedures and respond to emergencies following policy.
• Ensures the proper care, maintenance, and accountability of any San Antonio Zoo equipment used by Ranger, including but not limited to cameras/CCTV, radios, computers, and vehicles.
• Constantly exhibit an attitude of service inside and outside of the zoo, showing hospitality to all.
• Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and animals we protect.
• Any other duties as assigned by management.
  
  

Your Skills and Expertise 
To set you up for success in this role from day one, the San Antonio Zoo recommends the following skills/qualifications:

• High school diploma or general education degree (GED) and one year’s related experience and/or training OR the equivalent combination of education and experience.
• Previous experience in security, loss prevention, and law enforcement, military, or public safety is preferred.
• Experience working in a high-volume customer-focused venue or attraction is preferred.
• Level II Non-Commission Texas Department of Private Security Certification.
• Excellent interpersonal and oral communication skills.
• Proven experience in and passion for guest service.
• Ability/demonstrated experience with evaluating situations, making decisions, and reacting quickly and calmly in emergencies. 
• Ability to interact effectively and calmly with angry or emotional guests and employees during intensely aggravated circumstances.
• Ability to write clearly and informatively.
• Basic computer skills and knowledge.
• Ability to maintain guest, employee, and organization confidentiality.
• Must be able to walk (80 acres) and/or stand up to 10 hours daily in adverse outdoor conditions such as cold, rain, snow or heat.
• At times during busy seasons, you must be available to work overtime and/or double shifts.
• Must have a Texas driver’s license and Clear driving record.
• Must be able to lift to 50 lbs.
• CPR/AED (adult, child, infant) and Basic First Aid certificate within three months of hire.
• Spanish fluency is highly desirable

The San Antonio Zoo is an equal opportunity employer.  San Antonio Zoo will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.