What are the responsibilities and job description for the Gate Attendnat position at San Bernadino Hospitality LLC?
San Bernadino Hospitality LLC, dba San Bernardino – Mountaintop- If you’re looking to work where you love to play, we offer rewarding roles that provide the chance to contribute to conservation efforts and help visitors experience the breathtaking beauty of this mountain region. Working for the San Bernardino National Forest's Mountaintop District offers the opportunity to engage with the high-altitude landscapes of Southern California, including majestic peaks, alpine lakes, and dense forests. Join our 2025 team today!
Job Title: Gate Attendant
Pay Rate: $16.50
Reports to: Gate Supervisor
Classification: Regular, Part-Time, Non-Exempt
Summary: The Gate Attendant is responsible for providing excellent service to guests, agencies, and staff at assigned gatehouses or kiosks. The Gate Attendant position is responsible for the accurate and timely handling of cash and credit transactions at the gate/kiosk locations. Gate Attendant will check in all guest reservations and day-use visitations, greet all guests in a courteous and professional manner, and effectively communicate knowledge of Park Rules/Regulations, services and features to all guests.
RESPONSIBILITIES:
Reports to: Gate Supervisor
Classification: Regular, Part-Time, Non-Exempt
Summary: The Gate Attendant is responsible for providing excellent service to guests, agencies, and staff at assigned gatehouses or kiosks. The Gate Attendant position is responsible for the accurate and timely handling of cash and credit transactions at the gate/kiosk locations. Gate Attendant will check in all guest reservations and day-use visitations, greet all guests in a courteous and professional manner, and effectively communicate knowledge of Park Rules/Regulations, services and features to all guests.
RESPONSIBILITIES:
- Serves customers in a friendly, courteous manner and sets a good example for visitors and fellow employees.
- Operates cash register and processes credit and debit card transactions.
- Checks in all guest reservations and day-use visitations.
- Answers phones and helps guests make reservations.
- Effectively communicates knowledge of Park Rules/Regulations, services and features to all guests.
- Maintains a clean and orderly gatehouse/kiosk.
- Assists with other related tasks as needed.
- All employees are required to clean bathrooms/Vault toilets as part of their duties.
REQUIREMENTS:
- Must be at least 18 years of age (21 to drive) and have access to reliable transportation.
- One year of experience in a customer service or hospitality role.
- Ability to work independently and as part of a team.
- Excellent customer service skills.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment.
- Available for duty during weekends, holidays, and peak visitation periods. Weekly work schedules will be worked out with local management.
- Strong customer service skills; enjoys working in an environment of extensive public contact.
- Possesses a genuine concern for guests’ experience and enjoys frequent interaction with the public.
- All employees are required to clean bathrooms/Vault toilets as part of their duties.
- Able to work in varying weather conditions.
- RV/trailer/rig or manufactured converted van required. Must be full contained
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $17
