What are the responsibilities and job description for the BUSINESS SYSTEMS ANALYST position at San Bernardino Superior Court?
*********** THIS RECRUITMENT WILL BE USED TO FILL CURRENT AND FUTURE VACANCIES ***********
The San Bernardino Superior Court, County of San Bernardino is looking for a dynamic Business Systems Analyst who is passionate about technology innovation, operational excellence, business process improvements, and project management. Do you operate with a high degree of independent judgment, tact, and initiative, applying full proficiency and use discretion within established guidelines? Then we are looking for you to join our team.
This position will be a new addition to our department as we strengthen our internal business relationships, requirements gathering and project management processes to support the growing needs of the court. The ideal candidate will have education equivalent to a bachelor’s degree with major coursework in management information systems, computer science, business, or closely related field. In addition, they will have three (3) years of progressively responsible experience performing business systems analysis, requirements gathering, end-user acceptance testing, process mapping and workflow diagramming, documenting business rules, writing specifications, developing procedures to enhance system performance, conducting feasibility studies, and performing cost-benefit analysis. Public sector experience desired but not required. As a Business Systems Analyst, you will plan, coordinate and lead medium to large scale information technology projects through the project lifecycle that deliver value to the court
Starting salary will depend upon qualifications, career history, and overall match with the requirements for this full journey-level position.- The last day to submit an application is Sunday, April 27, 2025. Applications will be reviewed to identify candidates with minimum qualifications and/or desirables. Only those who meet the minimum qualifications and/or desirables (if applicable) will proceed to the next step in the recruitment process.
- Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted.
- Candidates who are successful in step 2 will be invited to complete a video interview/questionnaire.
- Candidates who are successful in step 3 will be placed on the eligible list and may be considered for in-person interviews. (Placement on the eligible list does not guarantee an interview or employment).
- In-person interviews are anticipated to be held the week of May 19, 2025.
Benefit Highlights
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DEFINITION
Under general direction, the Business Systems Analyst plans, coordinates and leads medium to large scale information technology projects through the project lifecycle that deliver value to the court. Responsibilities include conception and initiation, cost benefit analysis, definition, and planning, launch and execution, monitoring and controlling, and close-out. The analyst evaluates, designs, maintains, and recommends enhancements, replacements, and new solutions; consults with departments and end users to gather data, analyze, document, and evaluate functional requirements; mentors team members in following industry standard business process engineering and project management methodologies and internal procedures, provides administrative support, including budget management and procurement coordination to the department and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned supervisory or management personnel. Exercises no direct supervision over staff.
CLASS CHARACTERISTICS
This journey-level classification is responsible for analyzing functional requirements, selecting solutions, and managing medium to large scale technology projects. Incumbents must operate with a high degree of independent judgment, tact, and initiative, applying full proficiency in their assigned areas. This position provides analytical support to both internal IT staff and external business units.
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of various positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Plans, organizes, and defines technology project requirements, methods, and objectives in consultation with end users; performs risk assessments; impact analyses, stakeholder analyses, and draft process documentation; coordinates project activities with team members, other information technology divisions, user representatives, and outside vendors.
- Collaborates with managers, users, and development teams to identify and document user business requirements, priorities, processes, and data requirements; defines project scope for approval; works with application teams to create system and program specifications, diagrams processes and data flows, and prototypes for approval; conducts project status meetings with project teams, including; managers, stakeholders, and users.
- Ensures that technology projects adhere to project management principles and methodologies; provides tracking support to align department wide demand and capacity needs.
- Conducts cost benefit analysis, tracks project budgets, service level agreements, and schedules; monitors project progress and ensures project goals and agreement requirements are met.
- Participates in the development of project management toolkits and methodologies used by information technology staff and others.
- Interviews, analyzes, and documents end user work processes and consults with related teams for infrastructure and system requirements; conducts technical reviews; develops or refines specifications; designs, recommends, implements, and evaluates upgrades, expansions, and solutions.
- Develops requests for proposals and qualifications for professional services; evaluates proposals and recommends project award; develops and reviews contract terms and amendments; ensures contractor compliance with Court and department standards and specifications.
- Prepares and updates comprehensive technical documentation for application projects including workflow models, specifications, database requirements, and other project development and implementation documentation.
- Stays current with emerging technology trends and innovations in IT operations; researches, evaluates, and recommends vendor solutions and technologies; works with staff to maintain, revise, or improve systems.
- Assists in the development and implementation of technology-related protocols, policies, procedures, and operating standards
- Analyzes and optimizes business processes to improve efficiency, eliminate redundancies, and enhance system usability.
- Conducts user experience (UX) testing and gathers usability feedback to enhance application functionality.
- Ensures system implementations and enhancements comply with cybersecurity best practices, data privacy regulations, and legal requirements.
- Writes and maintains technical documentation; supports the development of training materials and programs for end-users and stakeholders.
- Represents the department on court-wide committees; provides expert guidance on technical options; presents solution/options to stakeholders.
- Observes and complies with all Court and mandated safety rules, regulations, and protocols.
- Provides general administrative support to the department, including vendor management, procurement, and budget tracking.
- Performs related duties as required.
QUALIFICATIONS
Knowledge of:
- Principles and practices of systems analysis and design.
- Industry standard business process engineering and project management methodologies.
- Applications development methodologies, tools, and utilities.
- The systems development life cycle (SDLC).
- Change management tools and processes, including source code control, versioning, branching, defect tracking and release management.
- Systems integration design concepts as they relate to applications design and development.
- Arithmetic and statistical techniques for data analysis and decision making.
- Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.
- Court and mandated safety rules, regulations, and protocols
- Customer service principles effectively interacting with the public, vendors, contractors, and staff.
- English language structure, composition, grammar, spelling, and professional writing techniques.
- Modern business tools, including computers, communication technologies, and software applications relevant to assigned duties.
Ability to:
- Analyze and define problems and apply sound technology and business management processes to recommend technology solutions to meet user operational, productivity and service delivery needs.
- Gather complete and accurate information to identify users’ needs and problems, then develop solutions.
- Apply critical thinking skills to reach sound, logical conclusions regarding user needs and business requirements.
- Plan, organize and complete applications development projects over the full systems development life cycle efficiently and effectively to meet customer needs and requirements.
- Maintain accurate program records and files.
- Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
- Effectively represent the department and the Court in meetings with governmental agencies, community groups and in meetings with individuals.
- Prepare clear and concise reports, correspondence, documentation, and other written materials.
- Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
- Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
- Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education:
- Bachelor’s degree from an accredited college or university with major coursework in management information systems, computer science, business, or closely related field.
Experience:
- Three (3) years of progressively responsible experience performing business systems analysis, requirements gathering, end-user acceptance testing, process mapping and workflow diagramming, documenting business rules, writing specifications, developing procedures to enhance system performance, conducting feasibility studies, and performing cost-benefit analysis.
Licenses and Certifications:
- None
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.
ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.
Salary : $86,753 - $112,116
