What are the responsibilities and job description for the Ambassador position at San Carlos Healthcare Corporation?
The Ambassador welcomes and assists patients, their families and visitors entering the hospital; they will answer questions, provide information and direct people to the hospital location they need, thus creating an atmosphere in the hospital that is caring, yet efficient.
Essential Functions:
-
Greets visitors and patients upon arrival; ascertains patients’ and or visitors’ needs and directs them accordingly.
-
Provides assistance to patients and visitors by obtaining wheelchairs, or other services as needed.
-
Escorts patients who need help to their destination within the hospital.
-
Assists patients entering or exiting vehicles.
-
Maintains record/log of all patient visits, orders and receives charts to provide for efficient and timely service
-
Possess a patient and a friendly customer service attitude to represent the hospital to all who come to the facility.
-
Schedules transportation for patients as needed to ensure accessibility to referral appointment
-
Contacts Security, Environmental Services or Facilities Management for assistance, when needed.
-
Participates in departmental orientation, on the job training and quality assurance programs/initiatives
-
Participates in a variety of department and hospital educational programs to maintain current skill and competency levels; identifies and discusses performance or training needs with Supervisor
MARGINAL/ADDITIONAL FUNCTIONS:
-
May assist Patient Registration & Health Information Clerk as needed to ensure achievement of established collection goals
-
Performs other job related activities as requested/required
