Donor Assistant (Class B or A Driver)

Job Summary

Ensures the safety, potency and purity of all products collected, by making certain that all work completed is in full compliance with departmental and organizational policies In accordance with organizations Standards of Excellence, WE CARE principles, and performs assigned duties at NCW sites to meet the high standards of the organization. The DA assists with the rescheduling and retention of donors, through outstanding customer service and care. The DA will ensure the confidentiality of all work related information concerning a donor, patient, research participant, the organization, other employees and volunteers. Within this job category, DA’s may also receive Class B licensure training.

Responsibilities

• Consistently ensures all quality and safety standards are met.
• Actively discusses with management any ideas which may promote the development and wellbeing of the organization.
• Under the supervision of the Team Leader/Donor Operations Supervisor, is responsible for:
  1. Donor safety and the safety, potency and purity of all products collected.
  2. Adverse reactions / complications, for those procedures in which trained and assisting with the management and documentation of such events, as directed and within sphere of competence.
  3. Updating the Registered Nurse / Team Leader / Manager as necessary and following SOP. Activating the EMS system as appropriate / directed.
• Actively supports organizational strategic goals and donor, marketing and staff recognition and retention programs.
• Follows the Daily Collection Plan, converts to automated collections as required and works towards goal by optimizing collections and actively rescheduling donors.
• Supports and complies with organizational affirmative action policy.
• Performs all duties in a professional manner, always projecting a positive role model image.
• Maintains an awareness of legal implications of all work being performed in NCW.
• Reviews and completes Safety, cGMP, competency requirements, assignments, SOPs, memos, and other assigned tasks in a timely manner.
• Complies with SOP and performs all assigned activities and maintains competency for areas in which they are trained.
• Maintains open communication channels and communicates effectively and professionally. Checks company email at least once per day when on duty.
• Maintains professional growth and development; increases job knowledge through continuing education via in-service meetings, NCW Education Days, etc. and reviews current literature to further strengthen working knowledge and a solid industry background and to keep abreast of latest trends in the field.
• Understands and adheres to the policies, procedures and standards developed as part of the San Diego Blood Bank Compliance Program.
• Encourages and stimulates a culture, throughout San Diego Blood Bank, of ethical sensitivity and compliant behavior.
• May need to drive company vehicles, for which they are licensed, as directed.
  1. Loads, unloads and sets up equipment, signage, banners and supplies and ensures all required items are on hand.
• Class B Drivers only:
  1. Functional reporting to the Hospital Services Department for Class B licensure management / criteria issues.
  2. Adheres to Class B Driver regulations and maintains a clean driving record.
  3. Properly transport and secure all hazardous waste, blood units, test tubes, and temperature controlled supplies before, during and after the blood drive.
  4. Perform daily vehicle preventative maintenance inspections.
  5. Use correct judgment for when a vehicle can and cannot be safely driven.
  6. Accurately completes applicable paper work and check lists.
  7. Park and setup at designated sites in a safe and level location.
  8. Ensures signage and banners are set up appropriately.
• Perform other related duties as assigned or requested.
  1. Perform other related duties as assigned or requested.

Working Environment

• Subject to varying and unpredictable days and hours, including some weekends.
• Subject to assignment to a variety of sites (Fixed Sites, Mobile Busses, room setups, indoor/outdoor, etc.) with various temperatures and lighting conditions.
• Subject to driving suitable, well-maintained vehicles on surface streets and highways in various traffic and weather conditions.
• May require traversing stairs, slopes, elevators, escalators in a variety of cargo / loading dock environments.
• Subject to risk of possible exposure to blood borne pathogens.
• Subject to assisting in emergency care and handle crisis situations.
• Contact with donors / patients / research participants and general public under a variety of circumstances.
• Subject to overnight stay and/or working in locations outside of San Diego County.

Physical Requirements

• Light to medium lifting required, up to 45 lbs., seeking assistance and using provided equipment, such as cart, lift gate, etc., when necessary / indicated.
• Perform body motions such as; keyboard data input, bending, kneeling, crouching, stooping, twisting, stretching, reaching, climbing, lifting, pushing, pulling, grasping and gripping in the ergonomically correct manner.
• Ability to climb steps on bloodmobiles.
• Ability to walk, stand or sit for extended periods of time without a significant rest period.
• Ability to work often in small, cramped or confined spaces.
• Ability to assist with lifting and moving of donors.
• Ability to use equipment that requires a high degree of dexterity.
• Ability to communicate clearly.

Equipment Used

• Standard industry and office equipment.
• Various motor vehicles and accessories (general and specialized).

Qualifications

Education:

Experience:

Licenses/Certifications:

• Valid Class “C” CA. Driver’s license preferred.
• Class B Drivers: Valid Class A or B, Commercial Driver License with Airbrake Endorsement.

The San Diego Blood Bank is an Equal Opportunity Employer.  EOE/Minority/Female/Disability/Vets

The above statements are intended to describe the general nature and level of work being performed. This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.