ADMINISTRATIVE ASSISTANT - ECOP

Description

SUMMARY

The Administrative Assistant will provide various administrative functions for the purpose of supporting program operations. They create a welcoming, trauma sensitive atmosphere and provide general program information to consumers and the community. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL ROLES AND RESPONSIBILITIES

• Provide administrative support to all members of the team & program.
• Provide customer Service via phone and in-person client care.
• Maintain welcoming and friendly attitude and work environment.
• Receive and process new client referral and eligibility paperwork. Keep referral status updated and maintain regular communication with clients/referral sources.
• Assemble intake packets for all new clients.
• Open/Close client cases in Cerner, create client charts, and maintain chart room files.
• Ability to multi-task and maintain flexibility with all job duties.
• Maintain tidiness and cleanliness in the reception area.
• File all paperwork according to medical record protocol.
• Collect payments and co-pays as needed.
• Provide DCR database reporting related duties to support Full Service Partnership contract requirements.
• Provide ongoing Psychiatry support by scheduling psychiatric appointments; confirming weekly appointments; preparing charts with psychiatric paperwork; providing admin support to the doctor when onsite at the clinic; and managing client and pharmacy calls/questions/paperwork.
• Collect and enter CANS outcomes data on all clients and run monthly/quarterly reports.
• Maintain accurate and current forms, files, & supplies.
• Attend weekly staff meetings.
• Schedule all intake appointments for therapists.
• Run monthly program reports for Program, County, & Agency entities.
• Assist program with quality assurance and audits of medical records.
• Organize distribution, collection, and tracking of consumer satisfaction questionnaires.
• Check Medi-Cal eligibility for all program clients monthly.

Qualifications

MINIMUM QUALIFICATIONS

• Associate of Arts degree or equivalent from two year college or technical school or 1 year related experience and/or training; or equivalent combination of education and experience
• Valid California Driver’s License
• Good computer skills (Excel, Word, Databases)
• One year minimum related experience and/or training
• High level organizational skills
• Trauma Informed training

PREFERRED QUALIFICATIONS

• Bilingual in Spanish (pay increase available for Spanish fluency)
• Bachelor’s Degree from an accredited university
• Proficient in Cerner (online medical records system)
• First Aid CPR Certification

Salary : $20 - $21