Card Services Supervisor

What will I do in this role?

The position of Supervisor, Card Services supports the Vice President of Card Services by leading the Card Services team in maintaining policies and procedures; coordinating the facilitation of critical operational tasks, providing clear communication to staff of operational changes, as well as supporting and supervising staff while maintaining high quality service standards set by the organization.

What qualifications do I need to have for this role?

Requirements:

• High school diploma or equivalent.
• Three years’ experience in cards related function, plus two years in a supervisor or lead role.
• Effective interpersonal, written and verbal communication skills.
• Demonstrated mathematical abilities and critical thinking skills.
• Ability to work effectively under pressure.
• Demonstrated success in planning, organizing, leading and oversight of people and activities.
• Professional and effective interaction, verbal and written communication skills.
• Organization skills sufficient to successfully manage multiple projects, establish priorities and meet deadlines.
• Track record of applying critical thinking and emotional intelligence skills in a wide variety of situations.
  
  

Preferences:

• Visa certified preferred.
  
  

Skills/Competencies:

• Service focused individuals, who prioritize the member and end user experience.
• Team driven, with willingness and proven ability to work well and collaborate effectively with others.
• Professional demeanor and effective communication skills.
• Ability to maintain and promote an ethical and compliant environment.
  
  

What's it like to work for SDCCU?

We believe that it takes a happy, healthy and hard-working team to be an industry leader and we’ve achieved this through our “Feel the Teal” culture. “Feel the Teal” is our sense of pride and passion for our brand, our work and our community. We strive to build our teams with positive, hard-working, energetic and collaborative individuals who embrace the same passion for their work and exude their energy outward to provide exceptional service to our members and the community.

SDCCU cares about its people and is committed to hiring and retaining top talent. We are big advocates for career advancement and we do everything we can to encourage the personal and professional growth of our team. Our “Feel the Teal” culture nurtures a healthy work environment and promotes T eamwork, E xceptional service, A ccountability and L eadership.

What benefits are available to me?

With employment, SDCCU offers competitive salaries, a motivating environment, growth opportunities and a generous benefits package for all team members. While certain benefits will vary based on length of service and full/part-time status, most team members can look forward to these benefits:

• Generous Paid Time Off benefit that increases with tenure.
• Required five (5) days of Paid Time Off each year to ensure rest, relaxation and focus on wellness.
• Medical, Dental and Vision coverage from a choice of premier providers.
• 401(k) Salary Savings Plan with generous SDCCU contribution.
• Up to eleven (11) paid holidays per year.
• Annual wellness reimbursement for gym memberships, yoga classes and more!
• Tuition Reimbursement Program and Degree Completion Bonus.
• Career advancement/internal promotion opportunities.
• Company paid Group Term Life.
• Company paid Long Term Disability Insurance.
• Supplemental Insurance Plans.
• Discounts on events and entertainment.
• Ongoing training and development.
• Casual dress at the Operations and Call Centers; business casual for branch staff.
• No nights or Sundays for most positions.
• On-site gym for Operations Center employees.
• Community event opportunities.
  
  

Where will I be working?

This role is Location Dependent and is based at 6545 Sequence Drive, San Diego, CA 92121.

What is the pay range?

2025 Pay Scale: $32.50-$42.00 (Per Hour)

2024 Pay Scale: $31.75-$41.00 (Per Hour)

Please note, at the time of offer, your pay rate will be determined from the pay scale of the year of your start date. For example, if your start date is in 2024, your offer will be from the 2024 pay scale shown above.

Nurture talent, fuel growth and embrace the TEAL! SDCCU's compensation philosophy is focused on ensuring employees are paid fairly and equitably without regard to race, sex, age, national origin, color, religion, or mental or physical disability.It is also our intent that our compensation program helps to attract, retain, and recognize individual contributions.

What will my schedule be?

WEEKDAY SCHEDULE

Monday 8:30am-5:30pm

Tuesday 8:30am-5:30pm

Wednesday 8:30am-5:30pm

Thursday 8:30am-5:30pm

Friday 8:30am-6:15pm

Saturday 8:30am-4:30pm

Sunday OFF

For exempt roles, standard business hours are referenced above.

Additional Schedule Details (If Applicable): Rotating Saturdays l 1-2 times a month with another weekday off, depending on dep needs.

Friday late shift is rotational - with work schedule hours from 9:15am to 6:15pm. Rotation occurs 1-2 times a month depending on department needs.