Item Processing Specialist I

Position Summary:

The position of Item Processing Specialist I is established to perform the duties related to inclearings,  VISA and loan payments, mobile deposits, mail deposits, return items, address changes, processing of members' account transactions, , creation of Fed Files and image storage and retrieval processing. Maintain quality service standards set by the organization.

Essential Duties and Responsibilities

• Receive and verify inclearings work from Federal Reserve performing image entry repair on all code line items
• Open and process all mail deposits, loan payments, VISA payments 
• Process various exception reports making decisions based on known criteria to pay or return items.
• Research and resolve any account disputes.  Create adjustments to the members’ accounts and/or correspondent banks.  Respond to branch and staff inquiries via the telephone.
• Process members’ account transactions including deposits, withdrawals, loan payments and transfers and transfers using Symitar based system and Image Center.
• Process return items utilizing return software making return or pay decisions.  Manually add return items received from other departments and verify FED file totals match to process totals.
• Research, process and balance RDI’s making decisions to charge back or re-clear items.
• Process address changes to members’ accounts insuring proper signatures are maintained for archive purposes.
• Notify the bank of first deposit of large dollar items being returned utilizing the EARNS Notification Software.
• Knowledge of Regulation CC to comply with return item time frames and processing guidelines.
• Knowledge of Regulation E to comply with the processing and return of electronic funds.
• Knowledge of Regulation D to comply with amount of checks that can be paid per month using overdraft protection.
• Participate in AML/BSA compliance training as assigned.  Adhere to credit union  
• AML/BSA policy and procedures including CTR rules and form preparation, identify
• and refer suspicious activity to the  Fraud Investigations Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties and Responsibilities

• Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Minimum Qualifications (Education, Experience, Skills)

• High School diploma or equivalent.
• Data entry skills and the ability to operate a PC based system.
• Strong math skills with basic understanding of accounting principles to include debits and credits.
• Accurate and detail-oriented.  Ability to analyze and solve problems.
• Good verbal and written communication skills.
• Ability to work within processing windows to meet deadlines.
• Previous bank or credit union experience preferred.
• Symitar experience a plus.
• ProfitStars ImageCenter experience a plus.