What are the responsibilities and job description for the Operations Center IT Supervisor position at San Diego County Credit Union?
What will I do in this role?
The position of NOC Supervisor is established to act as the primary incident manager during shift hours, manage duties for third shift employees, and be a hands on technical resource for the design, configuration and support of the technical infrastructure and operations of the credit union. In addition, this position is responsible for system and application administration, vulnerability remediation, patching, monitoring of various systems, delivering stable, highly available systems and exceptional service, and maintaining high quality service and production standards as set by the organization.
What qualifications do I need to have for this role?
Requirements:
We believe that it takes a happy, healthy and hard-working team to be an industry leader and we’ve achieved this through our “Feel the Teal” culture. “Feel the Teal” is our sense of pride and passion for our brand, our work and our community. We strive to build our teams with positive, hard-working, energetic and collaborative individuals who embrace the same passion for their work and exude their energy outward to provide exceptional service to our members and the community.
SDCCU cares about its people and is committed to hiring and retaining top talent. We are big advocates for career advancement and we do everything we can to encourage the personal and professional growth of our team. Our “Feel the Teal” culture nurtures a healthy work environment and promotes T eamwork, E xceptional service, A ccountability and L eadership.
What benefits are available to me?
With employment, SDCCU offers competitive salaries, a motivating environment, growth opportunities and a generous benefits package for all team members. While certain benefits will vary based on length of service and full/part-time status, most team members can look forward to these benefits:
This role is Location Dependent and is based at 6545 Sequence Drive, San Diego, CA 92121.
What is the pay range?
Pay Scale: $115,250.00-$149,150.00 (Per Year)
Nurture talent, fuel growth and embrace the TEAL! SDCCU's compensation philosophy is focused on ensuring employees are paid fairly and equitably without regard to race, sex, age, national origin, color, religion, or mental or physical disability.It is also our intent that our compensation program helps to attract, retain, and recognize individual contributions.
What will my schedule be?
WEEKDAY SCHEDULE
Monday 11:30pm-8:30am
Tuesday 11:30pm-8:30am
Wednesday 11:30pm-8:30am
Thursday 11:30pm-8:30am
Friday Off
Saturday Off
Sunday 11:30pm-8:30am
For exempt roles, standard business hours are referenced above.
Additional Schedule Details (If Applicable): n/a
The position of NOC Supervisor is established to act as the primary incident manager during shift hours, manage duties for third shift employees, and be a hands on technical resource for the design, configuration and support of the technical infrastructure and operations of the credit union. In addition, this position is responsible for system and application administration, vulnerability remediation, patching, monitoring of various systems, delivering stable, highly available systems and exceptional service, and maintaining high quality service and production standards as set by the organization.
What qualifications do I need to have for this role?
Requirements:
- Bachelor’s degree in a technical discipline or equivalent work experience
- 10 years of experience supporting Windows server, VMWare, heterogeneous network environments, patching and enterprise monitoring
- 2 years of management or supervisor experience
- Advanced experience with Microsoft technologies
- Advanced experience with virtualization technologies (Ex: VMware)
- Experience with Linux based systems and appliances
- Ability to work independently to accomplish assigned tasks
- Proven organizational and multi-tasking skills
- Effective verbal and written communication skills
- Service focused individuals, who prioritize the member and end user experience.
- Team driven, with willingness and proven ability to work well and collaborate effectively with others.
- Professional demeanor and effective communication skills.
- Ability to maintain and promote an ethical and compliant environment.
We believe that it takes a happy, healthy and hard-working team to be an industry leader and we’ve achieved this through our “Feel the Teal” culture. “Feel the Teal” is our sense of pride and passion for our brand, our work and our community. We strive to build our teams with positive, hard-working, energetic and collaborative individuals who embrace the same passion for their work and exude their energy outward to provide exceptional service to our members and the community.
SDCCU cares about its people and is committed to hiring and retaining top talent. We are big advocates for career advancement and we do everything we can to encourage the personal and professional growth of our team. Our “Feel the Teal” culture nurtures a healthy work environment and promotes T eamwork, E xceptional service, A ccountability and L eadership.
What benefits are available to me?
With employment, SDCCU offers competitive salaries, a motivating environment, growth opportunities and a generous benefits package for all team members. While certain benefits will vary based on length of service and full/part-time status, most team members can look forward to these benefits:
- Generous Paid Time Off benefits for all team members.
- Required five (5) days of Paid Time Off each year to ensure rest, relaxation and focus on wellness.
- Medical, Dental and Vision coverage from a choice of premier providers.
- 401(k) Salary Savings Plan with generous SDCCU contribution.
- Up to eleven (11) paid holidays per year.
- Annual wellness reimbursement for gym memberships, yoga classes and more!
- Tuition Reimbursement Program and Degree Completion Bonus.
- Career advancement/internal promotion opportunities.
- Company paid Group Term Life.
- Company paid Long Term Disability Insurance.
- Supplemental Insurance Plans.
- Discounts on events and entertainment.
- Ongoing training and development.
- Casual dress at the Operations and Call Centers; business casual for branch staff.
- No nights or Sundays for most positions.
- On-site gym for Operations Center employees.
- Community event opportunities.
This role is Location Dependent and is based at 6545 Sequence Drive, San Diego, CA 92121.
What is the pay range?
Pay Scale: $115,250.00-$149,150.00 (Per Year)
Nurture talent, fuel growth and embrace the TEAL! SDCCU's compensation philosophy is focused on ensuring employees are paid fairly and equitably without regard to race, sex, age, national origin, color, religion, or mental or physical disability.It is also our intent that our compensation program helps to attract, retain, and recognize individual contributions.
What will my schedule be?
WEEKDAY SCHEDULE
Monday 11:30pm-8:30am
Tuesday 11:30pm-8:30am
Wednesday 11:30pm-8:30am
Thursday 11:30pm-8:30am
Friday Off
Saturday Off
Sunday 11:30pm-8:30am
For exempt roles, standard business hours are referenced above.
Additional Schedule Details (If Applicable): n/a
Salary : $115,250 - $149,150
