What are the responsibilities and job description for the Registration and Titling Specialist I position at San Diego County Credit Union?
Position Summary:
Responsible for efficiently and accurately processing all vehicle title transactions and follow up as necessary. Provide exceptional service to internal and external members, dealers, and vendors. Provide support to branches and departments with vehicle and registration related questions and issues.
Essential Duties and Responsibilities
- Check-in and review DMV paperwork received from the branches and loan departments and ensure accurate data input into related information systems.
- Process and complete paperwork to secure lien for vehicle and motorcycle with the Department of Motor Vehicles.
- Follow up with dealerships and members to research, resolve and respond to open issues and inquiries relating to vehicle titles via the telephone or by email.
- Reconcile DMV refunds after completion of processing.
- Process VRR requests according to department policies and guidelines.
- Review Draft payments according to department polices and guidelines.
- Process title releases upon loan payoff.
- Order paperless titles.
- Balance the DMV general ledger accounts.
- Efficiently review and work department reports to maintain up to date and accurate lien records and ensuring perfected title is received in a timely manner.
- Review incoming department mail to ensure prompt and efficient processing of title requests.
- Travel to CA DMV field office, as needed, to complete the registration and perfection of lien.
- Keep all staff apprised of new changes in DMV policies.
- Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
Other Duties and Responsibilities
- Saturday availability.
- Assist other staff members in Consumer Lending as needed.
- Perform other duties as assigned.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Minimum Qualifications (Education, Experience, Skills)
- High school diploma or equivalent.
- A minimum of 1 year of prior experience with DMV paperwork or processing required. 2 years of financial institution experience may also be considered.
- Working knowledge of paperless title system/software.
- Strong written, verbal, and organizational skills. Ability to deal effectively with members.
- Ability to perform basic math skills.
- Strong clerical skills with demonstrated knowledge of office procedures.
