What are the responsibilities and job description for the Director, National Accounts position at San Diego Mission Bay Resort?
Description
THE JOB:
The Director, National Accounts will work as a member of our San Diego Sales POD working to achieve or exceed sales goals for four (4) of our Noble House Hotels and Resorts, including San Diego Mission Bay Resort, Kona Kai Resort, L’Auberge Del Mar and Estancia La Jolla.
This role will establish new client relationships and maintain existing relationships to maximize revenue. They will also:
- Actively solicit new business opportunities through prospecting new customers (including groups, travel managers, travel agents and consumers).
- Use network channels to open doors to new customers.
- Seek methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel.
- Responsible for researching information on market and trends and the clients supporting those markets locally.
- Actively participate in industry related organizations.
- Attend trade shows, local networking events, and established sales missions to develop and nurture new and existing accounts. Make onsite and field presentations to prospective clients.
- Participates in pre-convention meetings, training and other sales-related meetings as required.
- Develop long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service.
- Analyze requirements of business opportunities.
- Research and maintain knowledge of market trends, competition and customers.
- Respond to RFP’s.
- Outline available hotel space and facilities. Quote prices
- Meet with clients and hotel department managers to plan function details, space requirements, food service and decor.
- Prepare correspondence to customers, internal booking reports and client data.
- Maintain detailed information about clients/prospective clients and enters data into property's computer systems.
- Attend Business Review Meetings.
- Create and implements direct mailing campaigns.
- Participate in local community to develop business.
YOU:
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as the Director, National Accounts requires skills such as patience, resilience, and a desire to provide excellent service for our guests.
The OFFER:
In return, you are rewarded with a competitive compensation package including competitive pay, insurance benefits, matching 401k, PTO, parking and complimentary meals. Annual salary $90,000-$105,000.
OUR CULTURE:
People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun.
At Noble House Hotels and Resorts, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Requirements
- Bachelor’s degree in Hospitality Management desired.
- Five or more years of related total group sales experience. Experience selling to various assigned markets desired (i.e., Corporate, Education, Association, SMERF).
- Possess solid knowledge of hotel service standards, guest relations and etiquette.
- Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.
- Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.
- Experience within a hotel/resort environment
- Flexibility to travel out of state when needed
Salary : $90,000 - $105,000
