DIGITAL COMMUNICATIONS COORDINATOR

Our diverse and dynamic team enjoys competitive compensation packages and leadership opportunities for each team member. We seek creative and passionate individuals who will uniquely add to the Chamber’s mission of making the San Diego region the best place to live and work.

If interested in joining our team, please take a look at the following positions and submit your cover letter and resume to Dana Stafford, Executive Director of Operations & Human Resources, at dstafford@sdchamber.org.

DIGITAL COMMUNICATIONS COORDINATOR

Job Summary

The Digital Communications Coordinator is responsible for supporting the Chamber & LEAD San Diego’s overall communications efforts with a primary focus on social media, e-newsletters, website, and general correspondence. Assists with and coordinates various aspects of Marketing, Communications, and Events related activities including email marketing, social media, landing page design, regular website updates, content creation, web design, media relations, guest registration, customer service, etc. Collaborates with others in the organization to achieve brand consistency, coordination of messages, and the highest standards for external communications. Reports to Communications Manager.

Essential Duties and Responsibilities

• Responsible for creating, designing, & implementing appealing and creative social media campaigns and the day-to-day management of the company’s social media properties. Including reels, photography, story overlays with Chamber/LEAD branding, post engagement, and post copy.
• Work closely with the Directors of Communications, Membership, and Chamber affiliate LEAD San Diego, to define objectives for brand awareness, lead generation, and conversions.
• Manage creation/writing, production, and distribution of online communications and social media to support marketing of Chamber and LEAD events and programs including approximately four e-newsletters per month ranging in topic from events promotion to public policy updates
• Manage, monitor, and execute day-to-day social media campaigns across Twitter, Facebook, Instagram, LinkedIn etc.
• Design overlays and lower thirds for live streaming content. Help produce webinars using Streamyard streaming software.
• Provide real-time social media content creation during Chamber and LEAD events
• Utilize social media budget to implement PPC advertising, A/B testing and create reports on performance and ROI.
• Work with communications team and other departments to update and maintain all aspects of Chamber website, including website advertising program.
• Assist in the creation and management of digital marketing & communications calendar to manage content and plan specific, timely marketing campaigns.
• Working with Comms team, plan and execute Thrive SD Challenge. Recruit members for special offers and weekly webinars. Produce/Host weekly online webinars.
• Create and edit content for SEO (Search Engine Optimization) and coordinate SEO projects including keyword research, technical audits, link building, onsite content creation, and offsite SEO strategy.
• Use Salesforce, Google Analytics, Critical Mention (media monitoring software), Hootsuite, etc. to measure and report performance of all digital marketing and communications activities through real-time dashboards and regular reports.
• Produce promotional and marketing materials for Chamber & LEAD programs and initiatives such as event landing pages, flyers, committee/group web pages, sponsorship packages, and other marketing materials.
• Stay up to date with the latest social media best practices and technologies
• Support Communications Manager in tasks including (but not limited to) coordinating media events, drafting talking points and press releases, creating communications dashboards for Management Council & Board meetings.
• Support Marketing & Events team with event support, event marketing (before/during/after) & promotion, and assisting with event troubleshooting.
• Other duties and responsibilities as assigned.

Qualifications and Requirements

• Bachelor’s degree in marketing, Journalism, Communications, or related fields preferred
• 1-3 years of relevant experience strongly preferred
• Excellent written and verbal communication skills
• Thorough technical knowledge and understanding of social media management, metrics and tracking, as well as expertise in engagement across all social platforms
• Experience utilizing social media as a marketing medium strongly preferred
• Web publishing experience
• Ability to write HTML code a plus
• Experience managing communications through website planning, management and production
• Proficiency with MS Office (Excel, Word, Outlook), publishing and design software (Canva, Photoshop, Publisher, InDesign), streaming software (Steamyard), audio/video editing software (Adobe Premiere, Final Cut Pro, Garage Band), web platform (WordPress), email marketing platform (MailChimp), and CRM database similar to Salesforce.
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, vendors, customers, and the public.
• Ability to write solicitation letters, invitations, marketing materials and business correspondence.
• Ability to proofread all printed and electronic material (fliers, invitations, etc.).
• Strong project and time management skills to meet event and production deadlines.
• Excellent organizational skills and attention to detail; ability to effectively work in a fast-paced, multi-tasked environment.

MEMBER RELATIONS MANAGER

Job Summary

The Member Relations Manager (MRM) is responsible for promoting the benefits of membership within the San Diego Regional Chamber of Commerce in order to recruit new members, cultivate relationships with existing members and increase the level of member engagement to facilitate membership upgrades and sponsorships.

Please send a resume & cover letter to dstafford@sdchamber.org.

Department: Membership Sales

Reports to: Executive Director, Membership

FLSA Status: Exempt

Essential Duties and Responsibilities

• Perform active outreach to businesses in the San Diego region to communicate the San Diego Regional Chamber of Commerce value proposition in order to develop new memberships with the Chamber.
• Research prospects for new membership through databases, telephone, electronic and personal contact.
• Proactively seek referrals from client base and follow up on all leads that are assigned from web inquiries, call-ins and visits to the Chamber’s offices.
• Maintain active relationships with assigned members to encourage participation in Chamber activities in order to maximize the value of their membership and encourage renewal on an annual basis.
• Follow up on past due membership collections on existing accounts as well as for accounts assigned by the Executive Director, Membership.
• Draft correspondence and prepare and send out Chamber information to potential members and existing members.
• Responsible for achieving monthly, quarterly and annual revenue goals.
• Heavy emphasis on outbound communication and business development to attract new clients, with weekly and monthly contact goals.
• Proactively seek upgrades from current members.
• Maintain detailed account records in Salesforce.com for all activity with assigned accounts and ensure that all information related to the account is updated on a regular basis.
• Coordinate with various departments as necessary to fulfill membership benefits.
• Help to facilitate growth of Business Alliance Groups and other programs through sales process and member follow through.
• Join and regularly attend at least one Business Alliance Group monthly.
• Attend and participate in Chamber and other events, as requested.
• Responsible for abiding by the sales team’s “Standards and Procedures”.
• Ensure that new members are accurately included in the 30-day communication cycle.
• Participate in weekly membership sales meeting.
• Keep membership information current and accurate whenever possible by communicating with members and making appropriate database corrections.
• Increase membership retention by improving relationships with customers and facilitating the fulfillment of their membership needs.
• Other duties and responsibilities as assigned.

Qualifications and Requirements

• Bachelor’s degree preferred.
• 3-4 years of sales experience in B2B or membership environment with demonstrated record of achieving assigned sales goals.
• Participation in member events and meetings that sometimes occur in the evening.
• Proficiency with MS Office and preferred exposure to a relational or customer relation management database.
• Excellent written and verbal communication skills, to include exceptional phone communication skills.
• Bilingual in Spanish highly preferred.
• Excellent interpersonal skills, including tact and professionalism in dealing with staff and the public.
• Perform basic mathematical computations.
• Possess strong public speaking and presentation skills.
• Ability to write business correspondence and other documents.
• Ability to prioritize multiple tasks and project deadlines.

SDRCC INTERNSHIP PROGRAM

The San Diego Chamber of Commerce offers several unpaid internships within our