Player Care Liaison

San Diego Wave Fútbol Club is on a mission to build a world class home for players and fans. We are seeking a dynamic, forward-thinking individual to join our mission to share our story, win championships, increase, and delight our fans. We’re making memories and engaging our community through this beautiful game. 

 

Wave FC is hiring a Player Care Liaison who will play a pivotal role on our Operations Department as a key contact for all First Team players and their families. This individual will provide operational support for players , ensuring a seamless transition into the Wave FC family, throughout their time at the Club, and during off-boarding. The role requires a solid understanding of all aspects of on and off-field requirements, to ensure that all aspects of player care are managed effectively, promoting everyone's health, performance and welfare. There will be a strong focus on facilitating day-to-day administration related to player care, acting as a bridge between the players, sporting and business staff, and the NWSL.

·       Player and Staff Liaison: Serve as the main point of contact for all First Team players for off-field matters, including housing, transportation, personal needs, and non-soccer activities. Act as a trusted resource for player families and partners, assisting with relocation and transition into the area.  

·       Relocation & Logistics Management: Coordinate and manage the logistics for relocating First Team players into San Diego and ensuring they have a smooth experience during their time in-market. Provide support for international players with specific requirements such as social security numbers, banking, and visa status.  

·       Family & Partner Support: Develop programs to assist players and their families with transitioning to the region, including finding housing, local services, and day-to-day needs. Be a consistent point of contact for families, ensuring a positive off-field experience.  

·       On-site Appearance Manager: Support players at promotional appearances, ensuring meals are provided as needed and the appearance runs smoothly for them.

·       Operational Excellence: Support the Operations Department with other duties as assigned. Assist in activating player benefits and perks provided by the club and its partners. 

·       Bachelor’s degree from an accredited university (preferred).  

·       Experience working within sport (pro or college), within women’s sports and/or soccer (preferred).

·       Passion for Women’s Soccer.

·       Between 2 and 5 years of experience managing a variety of tasks in a customer or client-facing role. Experience in sports or entertainment operations is a plus.  

·       A sound understanding of athlete care and development at the elite level.

·       Knowledge of the San Diego market.

·       Bilingual in English and Spanish, Portuguese, French, or German is a plus.  

·       Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.

·       Proven ability to work under pressure, managing multiple tasks and competing priorities.

·       Strong communication and interpersonal skills to work across departments and with diverse stakeholders.

·       Ability to work independently with minimal supervision, demonstrating a self-starter attitude.  

·       Availability for non-traditional work hours and frequent travel.  

 

·       Detail-oriented: Ability to manage multiple complex tasks with precision.  

·       Organized: Proficient in managing time and resources effectively.  

·       Communicative: Strong, clear communicator capable of juggling various priorities.  

·       Problem-solver: Resilient in managing unexpected challenges and finding creative solutions.  

·       People-oriented: Outgoing, empathetic, and capable of building strong relationships with players, staff, and families.  

·       Self-motivated: Takes initiative and can work both independently and as a team to achieve success.  

·       Values Driven: Strong sense of personal values that fuel achieving success.

·       Flexible: Willingness to work non-traditional hours, including evenings, weekends, and holidays, and travel as required.

 

If you meet the above qualifications and are ready to take on the challenge of leading our professional soccer club to success, we want to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for the position.

 

Our people are our club. We believe different backgrounds and experiences bring new ideas and perspectives. We encourage talented candidates from underrepresented and underserved backgrounds to apply. We’re excited to welcome new members of our team who share our passion. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.