Retail Operations Supervisor - Full Time - San Diego Zoo

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION
The Retail Operations Supervisor is responsible for the day-to-day oversight of diverse food services, merchandise, shared revenue and banquet operations at assigned departments and assists managers with functional activities. This position reports to the assigned Retail Operations Manager.

WHAT YOU WILL DO

• Provides day-to-day retail operations support and team member oversight. This day-to-day oversight may include quick service food/retail, full service restaurants, and/or banquet operations. Collaborates with other departments as needed in effort to provide the highest quality guest experience.
• Maintains facilities and equipment to ensure facility is in top operational capacity and within regulatory agencies standards. Implements and monitors equipment cleaning logs and check sheets.
• In collaboration with senior leadership, helps with budget development. Supervises assigned complex revenue streams that generate upwards of a million dollars of revenue annually. Communicates changes and makes appropriate adjustments to daily operations to meet budget goals.
• Oversees point of sale and inventory software solutions for revenue and data integrity and functionality. Oversees and manages multiple venues’ inventory accuracy and operating costs.
• Fosters an environment of safety by helping develop and manage safety programs with the goal of preventing employee and guest injury, ensures compliance with food and beverage health and safety regulatory requirements, ensures kitchen/culinary best practices are established and followed, and acts as department representative for state and local compliance reviews.

WHAT WE ARE LOOKING FOR

• JOB EXPERIENCE
• 1-2 Years’ supervisory experience working in merchandise, restaurant, and/or banquet operations required
• 1-2 Years’ supervisory experience working in theme park or multiunit quick service operation preferred
• 1-2 Years’ experience working with represented labor preferred
• EDUCATION AND CERTIFICATIONS
• A degree in business management, hospitality, or related field is desirable
• Servesafe Manager Certification within 90 Days
• Safe Food Handling Certification within 90 Days
• SKILLS AND KNOWLEDGE
• Able to communicate effectively (verbal and written)
• Able to effectively lead, motivate, and train a team in a busy food/retail environment
• Able to use Point of Sale (POS) system
• Able to identify and evaluate safety risks
• Knowledge of inventory management and display techniques
• Knowledge of merchandising operations
• Able to handle situations with a high level of tact and diplomacy
• Able to operate moderately complex computer software programs
• Understanding of budgets and profit and loss statements

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: San Diego, CA
• Position Type: Salaried Full-Time Exempt
• Salary Rate: $68,640

About The Salary Ranges
Please note that the salary range mentioned in this job posting should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience and skills. San Diego Zoo Wildlife Alliance is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.
If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.

San Diego Zoo Wildlife Alliance is a drug free workplace.

Salary : $68,640