F/T Technology Support Specialist

F/T Technology Support Specialist Who we are At San Domenico, we believe that what students do with their education is as important as their academic performance. Everyday we encourage our students to not just study, but also to reflect on their learning, find their purpose, and celebrate in community, because an exceptional education, where values and academics join together, creates more than just great students – it develops great people. Purpose Statement The San Domenico School technology departments supports integrating technology in learning and operations as part of our commitment to preparing the next generation of global leaders. With a 1:1 iPad program in grades K – 12 , San Domenico School's technology department is an energizing place to work and grow in educational technology. The Technology Support Specialist promotes the mission by supporting students, faculty, parents, and staff in their integration of technology into their work and studies. The Technology Support Specialist installs, configures, troubleshoots, and maintains iPads, Mac OS and Windows desktops and laptops, other peripherals, software, and classroom audio-visual equipment. The Technology Support Specialist will report to the Director of Information Technology. Responsibilities of a Technical Support Specialist Set up, maintain and troubleshoot iPads and other iOS devices; Mac OS and Windows desktop and notebook computers Install and configure software Set up and configure printers, scanners and other peripherals Document issue status and resolution using a help desk ticketing system Maintain excellent communications with members of the department, and all end users Maintain and troubleshoot classroom audio-visual equipment Work with outside vendors as needed Maintain inventory and other databases Execute other assigned tasks Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures Required Qualifications/Ed San Domenico is an independent, K-12 day and boarding school with a tradition of innovation and academic excellence since 1850. Our mission is to deliver an exceptional education rooted in inquiry, reflection, and purpose. We foster a community where students are encouraged to discover their passions; lead with courage, wisdom, and kindness; and make a meaningful impact in their immediate and extended environments. Embracing inclusivity and our role in an interconnected society, we emphasize respect for a broad spectrum of diversities and encourage our students to become advocates for a better, more just future. Located on a bucolic 515-acre campus in Marin County, San Domenico is California's oldest independent school. Comprising individuals from around the world, our student body is the foundation of our dynamic and diverse cultural and academic environment. In this unique setting, our diverse community of 680 students, including 140 boarding students from over 20 countries, flourishes as scholars, innovators, and responsible global citizens. Required Qualifications/Educational Background and/or Experience Clearly communicate technical concepts to non-technical people Recognize, analyze, and solve problems in a timely and organized manner using industry standard best practices Multi-task in a fast-paced environment Know when to seek help for difficult issues from the Director of Information Technology 2 years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows or Mac OS) Experience supporting Windows and Mac OS desktops and notebooks in a networked environment Microsoft Office, Apple iLife, iOS Apps, and other desktop and web applications Experience working in a structured, process-driven environment Knowledge of TCP/IP and related network services (DNS, SMTP, DHCP, etc.) Knowledge of Active Directory concepts and administration Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (iPad, Mac computer, Gmail/Google Drive, MS Office – Word, Excel) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Salary : $62,400 - $79,040