What are the responsibilities and job description for the Client Liaison (Service Coordinator) position at San Francisco Animal Medical Center (SFAMC)?
Want to help deliver stellar pet care service to the Pacific Heights community? We are the brand new San Francisco Animal Medical Center (SFAMC). Our ambition is simple - be the hospital we want to take our own pets to. This is an excellent opportunity for an individual looking to make a positive impact on a community’s pets and pet parents by helping us define and deliver a 5-Star veterinary clinic experience.
What you’ll be doing:
Under the direction of the Client Service Manager and in cooperation with the entire hospital team, you will coordinate and provide a broad range of administrative and customer support activities, while ensuring that every pet and pet parent has a five-star experience.
What you’ll bring:
- Passion for helping pets and their humans alike
- A customer-centric mindset; desire to go the extra mile to help a pet parent in need
- Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members
- Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities
- Strong sense of personal accountability and reliability
- Experience in using technology quickly and efficiently
- Attention to detail
- 1-2 years experience working as a skilled CSR in a veterinary field is required
- Experience with emergency veterinary services preferred
What you’ll get:
To attract the ideal candidate, in addition to a competitive salary, we offer the following benefits:
- Paid Time Off
- Continuing education support
- Pet discounts
- 401(k)
- Group medical insurance
The nitty gritty (in case you want the specifics!):
- Provide effective and compassionate communication and help facilitate correspondence between clients and doctors
- Interact with clients via email, text, over-the-phone and in-person to obtain vital patient information and/or to provide client information in a solution-orientated manner
- Increase treatment case acceptance by confidently providing clients with estimates and various payment options
- Acquire necessary signatures and appropriately upload and/or file estimates, consent forms, and other important documents
- Helping facilitate domestic and international health certificates for traveling patients
- Process payments, deposits and refunds
- Request and import medical records, lab reports & other diagnostic materials
- Schedule appointments including medical, dental and surgical procedures
- Create and maintain accurate written records as it relates to client communication, appointments, practice activities, patient care, client concerns, and finances
- Appropriately direct questions and escalate more complex communications to the clinical team or the Client Service Manager
- Assist the front desk team when necessary
- Efficiently operate a computer in a Windows or cloud-based environment
- Operating a multi-line phone system and familiarity with desktop applications
- Learn and suggest improvement for optimizing usage of practice management software
- Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners
Job Type: Full-time
Job Type: Full-time
Pay: From $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Application Question(s):
- Have you worked as a CSR for a veterinary clinic or hospital for at least one year?
Work Location: In person
Salary : $26