Senior Mail Services Support Clerk

Pay Rate

SEIU Clerical (Grade 031)
Hourly rate: $32.70 (Step 76) - $42.74 (Step 99)
External candidates will start at Step 76

Reports To

Variable
 

Current Assignment

This announcement will be used to establish an eligibility list of qualified candidates

Typical daily responsibilities:

• Pick-up and delivery
• Pick-up and drop-off US mail from main post office downtown Oakland.
• Pick-up and delivery of interdepartmental mail and packages for all sites (routes differ on MWF and TTH)

Mail Prep and Process

• Sort mail
• Meter all outgoing mail and parcels
• Prepare all the incoming and outgoing mail and packages for distribution. ie. scanning, sorting, labeling, etc.
• Monitor postage meter and balance. 
• Request for refill whenever needed
• User level maintenance of postage machine. 
• Routine cleaning to maintain operational level of equipment.

Receiving/Shipping

• Receive all incoming deliveries (UPS, FedEx, Amazon, etc).
• Assist in outgoing packages.

Office Support

• Answer mailroom phone and provide assistance.
• Reply to emails.
• Research undeliverable mail or parcels.
• Work with BART lobby security guard whenever there’s any other delivery needing assistance.
• Train all new employees including temporary staffing.

Records

• Coordinate pick-up and delivery of district records

An ideal candidate will demonstrate the following criteria beyond to the minimum qualifications:

• Freight knowledge
• USPS process familiarity
• Proper safety training for lifting
• Knowledge in use of material handling equipment
• Knowledge in use of mailing machine
• Computer knowledge including MS Office Suite
• Courteous, patient, helpful and positive attitude
• Confidentiality sensitive
• Self-thinker, “can-do”
• Punctual

Selection Process

This is a SEIU Local 1021 Bargaining unit position. However, All SEIU members must follow the "Bid Form Process", failure to comply will invalidate an employee's application.  
 
The selection process will include a screening for minimum qualifications as listed in this posting and may additionally involve a skills/performance test, written exam, and/or a panel interview.  Outside applicants will not be considered until all employees who have applied have been considered first.

Application Process
This is a SEIU Local 1021 Bargaining unit position. However, all full-time SEIU District employees must follow the "Bid Form" process and deposit their bids in the bid box.  Failure to comply may invalidate the employee's bid.  As actual vacancies occur, District employees on the internal eligibility list will be considered before outside candidates.
 
External applicants may only apply on line, at www.bart.gov/jobs.Applicants needing assistance with the on line application process may receive additional information by calling (510) 464-6112.  
 
The Employment Office will screen Bid form applications and resumes against the minimum qualifications.  Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration.   The selection process may involve a skills/performance test, written exam, and/or a panel interview.  Outside applicants will not be considered until all employees who have applied have been considered first.
 
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties.  On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

1. Pick up, inspect, process and document records sent to records retention center; fulfills and retrieves records retrieval request; ensures that requested records are released to authorized persons according to established guidelines and files the paperwork.
   
   
2. Administers office supplies and business forms based on an established fulfillment program.
   
   
3. Sorts, processes, and delivers interoffice and US mail; operates a computerized mail-processing machine.
   
   
4. Prepares mail for processing using addressing and mail inserting equipment and mails using presort software reports.
   
   
5. Performs the necessary research to ensure mislabeled or unclearly labeled packages and mail items are delivered to the appropriate department and/or staff.
   
   
6. Prepares and updates a variety of reports, which may require the use of arithmetic calculations.
   
   
7. Drives District vehicles, including sedans, and cargo vans in performance of duties.
   
   
8. Cleans, makes operations adjustments and/or performs preventive maintenance functions on all equipment.
   
   
9. Checks articles received against packing list, receiving forms, and notes any discrepancies; stores articles received into the proper bins, racks, shelves or floor locations; issues materials, supplies, records, documentation or freight upon receipt of properly authorized paperwork.
   
   
10. Packages and prepares materials for transfer to customer sites and conducts periodic physical inventory of materials, supplies, records, forms and assists in reconciling discrepancies with manual or computer-produced inventory control records.
    
    
11. Moves heavy items, using appropriate material handling equipment.
    
    
12. Organizes and maintains various departmental files. Attends a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information and keeping reference materials up to date.
    
    
13. May be required to train and work with temporary and agency personnel at management’s discretion.
    
    
14. Imputes and deducts business forms using an inventory management system.
    
    
15. Creates packing slips, prepares forms to be shipped to BART customers.
    
    

Education
Possession of a high school diploma, GED or recognized equivalent.

Experience
Three (3) years of (full-time equivalent) verifiable general office services experience which must have included processing of mail, records, supplies and forms and word processing and at least one (1) of the three years must have included experience working in a centralized mailroom setting with responsibility for servicing multiple sites.

Substitution
None.

Other Requirements:
Must possess a valid California driver's license and a satisfactory driving record.
Must be able to lift objects weighing up to 75 pounds on a regular basis.
Must be physically able to stand, stoop, climb step ladders and reach to file and retrieve records on a regular basis.
Must be physically able to walk, stand or sit for prolonged periods of time.

Knowledge of:

• Basic office procedures, including arithmetic and record keeping.
• Basic inventory and stocking practices.
• Equipment used in a central mail room setting, including package tracking scanners and mailing machine.
• Methods and practices used in receiving, storing and issuing materials, records, mail and freight.
• Safety precautions related to the work, including methods of lifting and moving heavy objects with proper equipment.
• Policies and procedures pertaining to the work.
• Safe driving practices.
• Related state and local traffic laws and parking regulations.

Skill in:

• Organizing, coordinating and prioritizing work activities.
• Providing courteous, patient, helpful and positive attitude when dealing with customers.
• Operating and adjusting a variety of mail processing equipment.
• Using an on-line or personal computer to input and retrieve data.
• Using initiative and sound independent judgement within established guidelines. Understanding and carrying out written and oral instructions.
• Maintaining basic work records and making accurate arithmetic calculations.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Driving a motor vehicle safely.
• Quickly learning District, department and staff names and facility locations.

Salary : $68,015 - $88,909