What are the responsibilities and job description for the Transit Ambassador (Pool Posting, BPOA) position at San Francisco Bay Area Rapid Transit District (BART)?
Salary Information
This is a BART Police Officers' Association (BPOA) represented position.
Step 1: $30.21/hourly to Step 5: $37.10/hourly (BPOA Hourly)
Note: All external candidates will start at Step 1.
Who May Apply
All current BART employees and qualified individuals who are not yet BART employees.
Days Off
Transit Ambassadors are scheduled as assigned. (Must be willing to work various shifts, weekends, holidays and overtime.)
Reports To
Supervisor of Crisis Intervention & Outreach Programs
Department
The Bureau of Progressive Policing and Community Engagement’s mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration.
Current Assignment
The Ambassadors for this position will be responsible for performing a variety of duties designed to provide an added sense of security to BART patrons through their presence on trains and engagement with the public. Ambassadors will interact and engage with BART personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system. The Ambassadors will work with management to perform outreach within the community and participate in departmental efforts including informational presentations. This position will require highly motivated individuals that have demonstrated above average communication skills and the ability to interact with diverse communities.
Selection Process
This position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, supplemental questionnaire a written examination, and/or an individual or panel interview. Candidates must pass each phase to move on to the next phase of the selection process.
Phase 1: Minimum Qualifications: A review of each applicant’s employment application to verify possession of the minimum qualifications. Note that the hiring department may incorporate additional screening criteria or a supplemental questionnaire to identify candidates with the ideal knowledge and skills beyond the minimum qualifications.
Phase 2: Oral Boards: Applicants who meet the minimum qualifications and/or additional screening may be invited to participate in an oral panel interview.
Phase 3: Background Investigation (may include a medical exam, psychological, and polygraph exams if applicable)
** PLEASE NOTE that the entire selection process may take 6 months up to (1) year. **
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations). If you are selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents.
The following are some of the documents you may be asked to provide: naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).
The selection process for this position will be in accordance with the applicable collective bargaining agreement. Candidates who are unsuccessful in the selection process can reapply for future job openings at a later date.
Possession of a high school diploma, GED or recognized equivalent.
Experience
One (1) year of (full-time equivalent) community service or similar experience which involved interacting and engaging with people from a variety of backgrounds.
Other Requirements
Must be available and willing to work varying hours, nights, weekends, holidays and special events as scheduled
Must possess and maintain a valid California Driver’s License
Must be available to work under varied conditions, including inclement weather
Must complete required District training
Must wear designated attire as required by BART
Must undergo an extensive law enforcement background check
WORKING CONDITIONS
Environmental Conditions
Train and station environment; work in confined space; exposure to cold, heat and noise, inclement weather, foul odors, and high voltage.
Physical Conditions
Requires maintaining physical condition necessary for standing for a prolonged period of time, and for walking, bending, stooping, sitting and climbing.
Knowledge of:
Skill/Ability in:
This is a BART Police Officers' Association (BPOA) represented position.
Step 1: $30.21/hourly to Step 5: $37.10/hourly (BPOA Hourly)
Note: All external candidates will start at Step 1.
Who May Apply
All current BART employees and qualified individuals who are not yet BART employees.
Days Off
Transit Ambassadors are scheduled as assigned. (Must be willing to work various shifts, weekends, holidays and overtime.)
Reports To
Supervisor of Crisis Intervention & Outreach Programs
Department
The Bureau of Progressive Policing and Community Engagement’s mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration.
Current Assignment
The Ambassadors for this position will be responsible for performing a variety of duties designed to provide an added sense of security to BART patrons through their presence on trains and engagement with the public. Ambassadors will interact and engage with BART personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system. The Ambassadors will work with management to perform outreach within the community and participate in departmental efforts including informational presentations. This position will require highly motivated individuals that have demonstrated above average communication skills and the ability to interact with diverse communities.
Selection Process
This position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, supplemental questionnaire a written examination, and/or an individual or panel interview. Candidates must pass each phase to move on to the next phase of the selection process.
Phase 1: Minimum Qualifications: A review of each applicant’s employment application to verify possession of the minimum qualifications. Note that the hiring department may incorporate additional screening criteria or a supplemental questionnaire to identify candidates with the ideal knowledge and skills beyond the minimum qualifications.
Phase 2: Oral Boards: Applicants who meet the minimum qualifications and/or additional screening may be invited to participate in an oral panel interview.
Phase 3: Background Investigation (may include a medical exam, psychological, and polygraph exams if applicable)
** PLEASE NOTE that the entire selection process may take 6 months up to (1) year. **
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations). If you are selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents.
The following are some of the documents you may be asked to provide: naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).
The selection process for this position will be in accordance with the applicable collective bargaining agreement. Candidates who are unsuccessful in the selection process can reapply for future job openings at a later date.
- Rides BART trains on specified lines at designated times to monitor activities.
- Punctually attends daily briefing meetings to receive assignments.
- Interacts and engages with BART personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system.
- Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response when needed.
- Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.
- Prepares written reports on incidents and provides to supervisor in a timely manner; documents other activities as specified by supervisor.
- Observes and reports any type of suspicious activity and/or behavior to the appropriate personnel; summons assistance as necessary and as appropriate.
- Works with management to perform outreach within the community and participate in departmental efforts including informational presentations.
- Participates in and successfully completes required training.
- Maintains transparency by wearing body-worn camera to video record contacts.
- May be required to operate District vehicles.
Possession of a high school diploma, GED or recognized equivalent.
Experience
One (1) year of (full-time equivalent) community service or similar experience which involved interacting and engaging with people from a variety of backgrounds.
Other Requirements
Must be available and willing to work varying hours, nights, weekends, holidays and special events as scheduled
Must possess and maintain a valid California Driver’s License
Must be available to work under varied conditions, including inclement weather
Must complete required District training
Must wear designated attire as required by BART
Must undergo an extensive law enforcement background check
WORKING CONDITIONS
Environmental Conditions
Train and station environment; work in confined space; exposure to cold, heat and noise, inclement weather, foul odors, and high voltage.
Physical Conditions
Requires maintaining physical condition necessary for standing for a prolonged period of time, and for walking, bending, stooping, sitting and climbing.
Knowledge of:
- Principles and practices of effective customer service
- Methods and techniques of effective communication
- Current office procedures and practices, including the use of online computer equipment
- Applicable BART rules and safety regulations
Skill/Ability in:
- Reading, interpreting and following a variety of instructions
- Communicating effectively, both orally and in writing
- Remaining professional and courteous when dealing with disorderly patrons
- Maintaining basic and accurate records, and other reports as needed
- Exercising sound judgment
- Recognizing unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations
Salary : $62,842 - $77,186
