What are the responsibilities and job description for the Crisis Intervention Specialist (BPOA) position at San Francisco Bay Area Rapid Transit District...?
JOB
Pay RateThis is a BART Police Officers' Association (BPOA) represented position.Step 1: $42.67/hourly to Step 5: $51.21/hourly (BPOA Hourly) Note: All external candidates will start at Step 1.Who May ApplyAll current BART employees and qualified individuals who are not yet BART employees.Days OffAs assigned. Must be willing to work various shifts, weekends, holidays and overtime.Reports ToDeputy Police Chief or Supervisor of Crisis Intervention & Outreach ProgramsDepartmentThe Bureau of Progressive Policing and Community Engagement’s mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration.Current Assignment** This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months.The Crisis Intervention Specialist will be responsible for performing outreach to individuals experiencing crisis, homelessness, mental health and substance use. The CIS will engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. The CIS will serve as a liaison in the BART system between the Police Department, other departments in the District and community. The CIS will ensure that potentially underserved mental health and unsheltered patrons entering the BART system, are appropriately served with compassion and dignity. This position will require highly motivated individuals that have strong communication skills and the ability to interact with diverse communities.Selection ProcessThis position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. Candidates must pass each phase to move on to the next phase of the selection process.Phase 1: Minimum Qualifications: A review of each applicant’s employment application and supplemental questionnaire to verify possession of the minimum qualifications. Phase 2: Oral Boards: Applicants who meet the minimum qualifications and who have submitted the supplemental questionnaire may be invited to participate in an oral panel interview.Phase 3: Background Investigation (Inclusive of medical, psychological, and polygraph exams if applicable)** PLEASE NOTE that the entire selection process may take 6 months up to (1) year. **The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations). If you are selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents.The following are some of the documents you may be asked to provide: naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).The selection process for this position will be in accordance with the applicable collective bargaining agreement. Candidates who are unsuccessful in the selection process can reapply for future job openings at a later date.
EXAMPLE OF DUTIES
1. Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations.2. Makes mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system.3. Provides short-term case management services as appropriate and makes direct referrals to other community services.4. Serves as a liaison between the Police Department, other departments in the District, and public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services.5. Engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization.6. Works with management to perform outreach within the community and participate in community-violence reduction efforts including informational presentations.7. Responds to requests and inquiries from District personnel, city and county agencies, merchants, community groups, and citizens to assist individuals found at-risk in places not meant for habitation.8. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response as necessary.9. Participates in and successfully completes all required training, such as conflict resolution, security awareness, etc.10. Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.
SUPPLEMENTAL INFORMATION
Knowledge of: Principles and techniques of working with ethnically and culturally diverse individuals with psychiatric challenges and those who may be homeless and have co-occurring or complex issuesWelfare & Institutions Code 5150 and 5585Principles and practices of effective conflict resolutionMethods and techniques of crisis interventionMethods and techniques of effective communicationCurrent office procedures and practices, including the use of online computer equipmentApplicable BART rules and safety regulationsSkill/Ability in: Developing and maintaining effective working effective working relationships with those contacted in the course of the work including a diverse population including impoverished and alienated personsOperating District vehicles including cell phone and police radio equipmentReading, interpreting and following a variety of instructionsCommunicating effectively, both orally and in writingRemaining professional and courteous when dealing with disorderly patronsMaintaining basic and accurate recordsExercising sound judgment within established guidelinesDetecting unusual, hazardous or emergency situations and taking appropriate actions according to specified regulationsSpeak effectively in public and provide clear, concise and understandable verbal direction and informationPlan, organize and support othersDealing with difficult people in a customer service settingRemaining calm in emergency and/or uncomfortable situations
Pay RateThis is a BART Police Officers' Association (BPOA) represented position.Step 1: $42.67/hourly to Step 5: $51.21/hourly (BPOA Hourly) Note: All external candidates will start at Step 1.Who May ApplyAll current BART employees and qualified individuals who are not yet BART employees.Days OffAs assigned. Must be willing to work various shifts, weekends, holidays and overtime.Reports ToDeputy Police Chief or Supervisor of Crisis Intervention & Outreach ProgramsDepartmentThe Bureau of Progressive Policing and Community Engagement’s mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration.Current Assignment** This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months.The Crisis Intervention Specialist will be responsible for performing outreach to individuals experiencing crisis, homelessness, mental health and substance use. The CIS will engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. The CIS will serve as a liaison in the BART system between the Police Department, other departments in the District and community. The CIS will ensure that potentially underserved mental health and unsheltered patrons entering the BART system, are appropriately served with compassion and dignity. This position will require highly motivated individuals that have strong communication skills and the ability to interact with diverse communities.Selection ProcessThis position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. Candidates must pass each phase to move on to the next phase of the selection process.Phase 1: Minimum Qualifications: A review of each applicant’s employment application and supplemental questionnaire to verify possession of the minimum qualifications. Phase 2: Oral Boards: Applicants who meet the minimum qualifications and who have submitted the supplemental questionnaire may be invited to participate in an oral panel interview.Phase 3: Background Investigation (Inclusive of medical, psychological, and polygraph exams if applicable)** PLEASE NOTE that the entire selection process may take 6 months up to (1) year. **The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations). If you are selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents.The following are some of the documents you may be asked to provide: naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).The selection process for this position will be in accordance with the applicable collective bargaining agreement. Candidates who are unsuccessful in the selection process can reapply for future job openings at a later date.
EXAMPLE OF DUTIES
1. Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations.2. Makes mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system.3. Provides short-term case management services as appropriate and makes direct referrals to other community services.4. Serves as a liaison between the Police Department, other departments in the District, and public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services.5. Engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization.6. Works with management to perform outreach within the community and participate in community-violence reduction efforts including informational presentations.7. Responds to requests and inquiries from District personnel, city and county agencies, merchants, community groups, and citizens to assist individuals found at-risk in places not meant for habitation.8. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response as necessary.9. Participates in and successfully completes all required training, such as conflict resolution, security awareness, etc.10. Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.
SUPPLEMENTAL INFORMATION
Knowledge of: Principles and techniques of working with ethnically and culturally diverse individuals with psychiatric challenges and those who may be homeless and have co-occurring or complex issuesWelfare & Institutions Code 5150 and 5585Principles and practices of effective conflict resolutionMethods and techniques of crisis interventionMethods and techniques of effective communicationCurrent office procedures and practices, including the use of online computer equipmentApplicable BART rules and safety regulationsSkill/Ability in: Developing and maintaining effective working effective working relationships with those contacted in the course of the work including a diverse population including impoverished and alienated personsOperating District vehicles including cell phone and police radio equipmentReading, interpreting and following a variety of instructionsCommunicating effectively, both orally and in writingRemaining professional and courteous when dealing with disorderly patronsMaintaining basic and accurate recordsExercising sound judgment within established guidelinesDetecting unusual, hazardous or emergency situations and taking appropriate actions according to specified regulationsSpeak effectively in public and provide clear, concise and understandable verbal direction and informationPlan, organize and support othersDealing with difficult people in a customer service settingRemaining calm in emergency and/or uncomfortable situations
Salary : $43 - $51
