Bilingual Case Manager - Trans Services

Job Title:   Bilingual Case Manager, Trans Services 

Classification: Full Time Permanent, Non-exempt

About Us: 

San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) providing culturally competent, high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect!

About You: 

• You focus and center your work around giving a high level of service.  
• You are empathetic, responding to any situation with compassion and curiosity. 
• You are driven by your own internal integrity as well as that of the agency. 
• You have a justice and equity mind-set.  
• You feel that everyone deserves dignity and respect.  
• You pay attention to details no matter how big or small.  
• You collaborate well in a diverse and cross-functional workplace. 

Program Summary:

We provide supportive trans services that go beyond medical care, including various programs, support groups, and outreach & navigation initiatives that are for, by, and of us. The focus of this case management program, housed within our behavioral health team, is to: 1. Work with unhoused and unstably housed trans people to help them take the necessary steps to access gender-affirming care and 2: provide assessment, referral, and support services to help them access essential medical, behavioral health, housing, and other psychosocial services. Ultimately, this program will support our clients in accessing gender-affirming care while achieving long-term housing and stability. 

Role Summary:

The Bilingual Case Manager – Trans Services is part of a multidisciplinary team that includes medical providers, nurses, medical assistants, social workers/therapists, and community health workers. The Case Manager – Trans Services is responsible for conducting street and site-based outreach to enroll unhoused transgender and gender-nonconforming clients into a program of ongoing assessment, navigation, and linkage to medical and psychosocial services, with a particular focus on linking clients to housing and gender-affirming care, including surgery. This position will carry a caseload of unhoused transgender and gender-nonconforming clients within the agency. 

 Essential Duties: 

• Street and site-based outreach to English and Spanish speakers
• Intake and assessment of new clients
• Case management and advocacy services for clients
• Basic education and advocacy around gender-affirming care, as well as general health education
• Supportive counseling and the formulation of service goals with clients
• Conducting individual counseling sessions focused on housing and gender-affirming care access 
• Providing referrals to external services and monitoring the status of those referrals.
• Completion of necessary documentation in a timely manner, including UOS reports and treatment plans 
• Participation in case conferences, monthly staff meetings, and in-service trainings
• Participation in, and compliance with, agency quality assurance, peer review, and clinical consultation
• Collaboration with Care Services Team to identify new clients’ needs and develop programs accordingly
• Client outreach and navigation as needed
• Other duties and tasks as assigned
   

Minimum Qualifications:

• Fluent in Spanish
• BA in a health sciences or social work-related field or AAA/CMH/CHW or comparable work experience 
• One year of experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities 
• Knowledge and expertise in navigating resources in San Francisco  
• Experience working with the LGBTQ community, specifically the Trans and GNC community  
• Knowledge of challenges facing individuals living with HIV /AIDS, STIs, substance use, mental health, social service, and the probation system 
• Familiarity with issues in communities of color 
• Knowledge of harm reduction philosophy, client centered counseling, motivational interviewing techniques, and trauma informed care. 
• Must be adaptive, flexible and a team player 
• Strong verbal and written proficiency in English 
• Experience working with diverse sexual/gender orientations, the homeless, limited English speakers, and/or multiple-diagnosed individuals 
• Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills 
• Familiarity and experience with Microsoft Word and Outlook programs 
• Detail-oriented with strong follow-through skills, including attention to, and respect for, detail 
• Must be able to sit, stand, and walk for extended periods of time 
• Must obtain TB clearance (within past 12 months) and complete background check upon hire. 
• Proof of currency with vaccinations, including latest Covid-19 vaccine with at least one booster, and seasonal flu.

Preferred Qualifications:

• Lived experience as a member of priority populations. 
• Familiarity with data systems such as ARIES, EPIC, and electronic health record systems 
• Experience working in an FQHC or other type of Community Health Center.  

Benefits: 

• Competitive compensation  
• Comprehensive health, vision, and dental insurance  
• Company sponsored life, and long-term disability insurance  
• Generous paid time off including paid holidays  
• Company-sponsored retirement plan  
• Opportunities for professional growth and development  
   

EEOC Statement: 

San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.